Address: 4502 S Steele St Suite 814, Tacoma, WA 98409, USA
Phone: +12534753883
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Ashley Rogers
Was a pretty disappointed with the service I received today from Peter. I purchased a very expensive gold chain as a gift for my husband. He has an account with Kay and I asked if they could link the chain to his account. They said I wasn't authorized to do that, so I said okay I'll just open my own account. THEY OPENED A CREDIT LINE IN MY NAME. I did NOT want a credit card. I paid for the chain in cash, I did not authorize them to run my credit and do not want this credit card. Very disappointed this was not clarified before processing . Now I have to wait for this credit card in that mail and figure out how to cancel. Very disappointed and frustrated.
james choi
This Kay's does bare minimum for customers. The Puyallup store has better customer service. I was told I had to pay for a bracelet in full then they will deduct the price of original bracelet for upgrade when it comes in so obviously because of price I couldn't afford it without trading in the bracelet. I call the Puyallup store and they said it will be in next week and they were able to order it without me paying because I'm a loyal customer and the price amount of the bracelet they understood that without trade in I couldn't afford it. It's on its way. Avoid tacoma Kay's for they don't wana go out there way for loyal repeated customers.
terry hartness
Wow, this was the worst experience I've ever had. I was selling a diamond ring bought from Weisfield's. They said Kay's is the same as Weisfield's, they honor the lifetime warrantee. I said the diamond has an inscription on it like all Leo diamonds. I asked the lady to verify that the diamond has the inscription. She then proceeded to ruin my sale because I didn't have the receipt to look up the warrantee. I had the certification, the appraisal, I didn't need the original receipt for the sale. But I do have it at home. I asked them to just look to see if they could see the inscription. The lady REFUSED!! THEN THE MANAGER BACKED HER UP AND TOLD ME TO LEAVE!! NEVER GO HERE!!!! THOUSANDS OF DOLLARS LOST BECAUSE THEY WANTED THE SALE!! OMG I'M SO ANGRY!!!!! THEY CALLED ME A THIEF!!! WHAT!?!? THERE IS ZERO RESALE VALUE ON THIS $5000 RING FROM KAY'S. DON'T GO HERE!!! Forget the receipt, they will call you a thief!!!
Tea Ayotte
I wish I was better with hearing and remembering names because the young man and the dark haired woman working there on Thursday the 6th of January were absolutely great. My daughter went in to get her engagement ring and the service was great. Also, I decided last minute to trade in my own ring so my daughter could get the absolute best ring and the process was painless. Thank you for helping my daughter get the ring of her dreams.
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
You must wait outside the store at the posted sign. When a associate is ready they will ask you to come in. The sign also asks that you use the provided hand sanitizer before entering the store. Masks are required as well.
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