WECU Holly

Herbie Christ

Got an appointment super fast, and Nick had my card approved on the spot. Top notch service thank you so much!

Matilda Brooks

Had WECU from 2014-2021, services were always prompt, and the teller service was always friendly. I started an account after they had a promotion for students (In the BHams), with this random promotional financial incentive to open an account. I felt great going through a local credit union, as opposed to a massive-profit banking system, and their personalized services made the experience meaningful and engaging. They were so helpful the few times I went into overdraft statuses on one of my accounts, and they relied on my earned-and-sustained financial history to speak for itself...instead of gouging me with fees. It was a great bank for me as an undergrad student, and I recommend their services if you are in need of starting out with "adulthood" banking systems: if you are unsure of how to manage accounts, loans, and joined accounts, as they ensure you feel comfortable asking questions without the fear of a bank gaslighting you as a person. Thanks WECU!

James Walsh (Math Videos)

We like the employees. Good local and friendly people. However it has become a bank. Rates used to be the lowest. A mortgage broker or Costco will always beat these rates. Sad that a not-for-profit can be beat. It used to be that anyone could walk into the CEOs office to talk with him. Now there is a corporate office at Bellwether. Staff and members do not see head leadership much. Lines in Lobby's can take 30 min, especially Sunset. Call center, what nice people, can take a lot of time waiting. Some good people on the board. The board should discuss these topics and pay attention to the risk of reputation.

Jeff Abel

I've been a WECU member for a couple years. I visit a branch maybe an average of once a month. The staff are always friendly and accommodating. I see a lot of 1 star reviews with regards to their mobile banking and system conversion issues (I don't use apps for banking so it's a moot point for me). Those concerns are well founded (and hopefully resolved soon?), and I will add that it's a point of frustration for me to not have a direct number to call a branch and reach a teller/CSR (or a direct email, not general customer service inbox). Maybe I'm old school but I appreciate having a direct contact for a banker. That's what I'm used to, and for reference I worked in retail banking for a long time at a community bank, so I am speaking from experience on the other side of the counter. All this being said, their service for me has been excellent in person, and they have cashed many of my checks that most commercial banks would stand behind Reg CC and hold for a couple days at least. Their safe deposit box rates are reasonable (there's a wait list FYI!). Interest rates on deposit accounts are average, there's better or worse elsewhere depending on where you look. 1 free cashier's check per month is great. Other banks charge $3-$8. NSF fees are very low relative to other banks. I cannot speak to their lending side as I've never taken a loan from WECU. If WECU can overcome their system issues and create a more direct line of communication for customer service remotely (i.e. phone/email for questions on accounts), I see potential for them to be a 5 star credit union.