North Coast Credit Union

my_apologies47

Im my mothers caregiver, I was trying to help her make a medical payment because the deadline is in 3 days. The girl I talked to got my mothers permission over the phone to talk to me to see if her new card is active and to check her balance because the payments were being declined over the phone and online by the bank. When I was telling her about the situation she hung up on me. And Im already exhausted and stressed as it is with my mom recently getting out of the hospital and on new medication, this is my first experience speaking with their customer service and she just hangs up mid sentence.

matt fisher

Have had a horrible experience with this credit union, went through a 20 day process of giving them my routing and account number and they kept saying it was invalid so it wouldn’t work, when i pulled cash and went to a branch to make my payment i successfully made it but the next day that same amount came out of my checking account. Of course they aren’t open on Saturdays, loan officers need another training on customer service and how not to be rude to callers. Would not recommend using this credit union, had to call wecu to ask questions for them to tell me what they are doing is wrong. Had good hopes for this bank but I will be refinancing with wecu asap

Joe Pantalia

Been a customer for years, the staff are amazing my main concern is with the wait times when you contact the call center, up to 30 minutes waiting on hold that is unaceptable. The other issue is not being open on satudays almost every other babk in existence is open on saturday, if these problems were to be addressed, 5 stars all around

Jeffrey G

I absolutely love North Coast Credit Union. The staff is always friendly, helpful, and courteous. The only drawback of banking here is they are not open on the weekends--not even part time on Saturday like other local credit unions. However, I do highly recommend becoming a member if you're looking for a great financial institution to bank with.