DoubleTree by Hilton Hotel Annapolis

Chris Caldwell

Jody, the daytime shuttle driver, was awesome, very kind, and as flexible and accommodating as possible considering all the wedding traffic at the hotel, as were most of the other staff. Maybe a 10 minute ride to downtown or the academy. Rooms are a bit tired and dated, but adequate with a audible clicking, yet functional AC. The firm king bed that I slept upon was not at the Double Tree standard that I have come to expect, but others may prefer it. The rooms are relatively quiet if you are on the front side away from the busy four lane. Breakfast is typical Double Tree and a decent Annapolis hotel value with a good $15 buffet and multiple cooked to order options. I've never written a review mentioning loyalty status, but if you are expecting any sort of status upgrades or preferential treatment for being a long time Honors member, look elsewhere. Despite no wait behind me and being alone at the front desk with two attendants, my Honors status was not acknowledged at check in, I was not offered water, or even a cookie, and I even received a lecture from 'Joshua(maybe 5'9" or so, balding, with glasses)' about the limitations of the food and beverage credit, and how Honors members have long taken advantage(his words) of the complimentary breakfast. Almost 'anti' in the customer service department and likely in need of remediation. I also had the displeasure of phone call with 'Joshua' a couple of days after my stay, due to a billing error, and he once again reinforced his hospitality shortcomings. Overall, a decent hotel but one bad egg can cause a lingering odor.

Karen Sonia Aranha

Loved our trip to this hotel. Patrick was super helpful in changing our rooms because we noticed the air-conditioning in the room we were first assigned wasn't working. Once our rooms were switched it was a great stay. Thank you. Definitely recommend this hotel for great customer service!

Brittany Jeffries

Nice hotel! Delicious cookies as always. Staff was great and accommodating. Lots of parking. There is a bar and restaurant inside, we didn't go though. It had a fire pit outside and that was nice. The hotel has been updated but it's a little old(carpet, fixtures, etc). Our jr. Suite has a nice sized TV, sitting area, and a soaking tub separate from the shower. It was definitely clean, but it had that lingering hotel smell. Overall, we enjoyed our stay. We would return.

Carl Hall

Absolutely stellar in every way. The location was great and easy to get to with plenty of stores and restaurants in the area (though I highly suggest the Ports of Call restaurant inside the hotel). The junior suite was massive and had a very large soaking tub. Rooms were clean and looked great. Finally, the staff were hands down the friendliest and most professional people I've ever had the pleasure of dealing with. If I'm anywhere near this area in the future I will definitely pick this location again!