Olympia Multi Specialty Clinic

stan allison

Patient of Dr. Chan's. Scheduled a follow up appointment. He required lab work to be done prior. Nurse ordered the tests. Found out from the lab I have to bring the orders in with me. Spoke to the nurse. She said she maiIed them to me on July 8th. As of the 15th, had not received them. Spoke to her again......BTW each time having to wait on hold for 10+minutes.....she said she would send them again. Got those on the 18th. The orders expired that day!!!!!So now I have to start over. Labs have to be done NLT one week ahead of the appointment. Now I'm running out of time. Asked reception why they couldnt just send the orders over to the lab. My regular physician does this all the time. They told me they can?!?!?!?!? So after multiple phone calls and days trying to get this all sorted out......it ALL could have been sooooo easily avoided.....with just a smidgeon of customer service!! Maybe I need to start looking for a different doctor. Similar experiences with the Sleep Center. Maybe its time for a new clinic!!!!!

Patrick Carns

There's so much to say. My first visit to the cardiologist, i waited 1 hour beyond my appointment time to be seen. After talking to the doctor for 5-10 minutes, i was handed off to a multiple people to do several tests on me, NONE of which i was told about until that moment (my appointment was just to initiate a relationship with a cardiologist and get him to take over an existing Rx i was already on). The tests took another 2 hours. I spent half a day where i expect to spend an hour. at the end, i was handed off to a scheduler/nurse, not exactly sure, who was super rude, couldn't understand the Dr's notes, and treated me with contempt when i tried to explain to her what the Dr's notes said (i was part of that conversation, after all). Shortly after my appointment, i had medication side-effects i couldn't live with (because he increased my dose), and i called the place to reduce my dosing (which the Dr agreed to do, if needed, when we met in person). no response. i called regularly for 3 months, THREE MONTHS, before i got a response that i could drop my dosing. It didn't help much, so i asked for another medication. No response for 2 months, despite repeated calls and voicemails. Upon receiving that response, they said i'd need to see the doctor in person, which couldn't be done for another 1-2 months. i asked why i had to see the doctor to execute a plan he previously agreed with , and they said it's because he may want to do a bunch of test, but there's no way to know which ones, if any, in advance. What? So i need to just take off another half-day for a POSSIBLE array of tests that nobody can say will happen with certainty? With my past doctors, i could get a medication change in a few days, without coming into the office. Now, it takes SIX MONTHS, and more in-person visits, and perhaps maybe several more tests. Unbelievable. I haven't even found a new cardiologist yet, but i am ending this current relationship. Again, the Dr was fine, the practice was a complete mess. Never going back for any of the specialties they offer.

Erin

I will gladly rant and rave about my experiences with the Gastroenterology Department! Dr. McCabe IV and his staff have always taken the best care of me over the last few years I've been going to OMSC. Everyone is friendly, helpful, and they make me feel seen, like I'm not just another patient, which is a rare and wonderful thing in my experience.

Amy

This is for Dr. Dunn in cardiology. Very attentive Dr and actually listens to his patients. Dr Dunn found a rare tumor growing Inside of my heart and within just a few days he had all tests done and had me ready for surgery. I have continued to follow up with him this last year following my open heart surgery. I highly recommend Dr. Dunn for a caring and thorough visit.