Arizona Central Credit Union

Monte Arthur

I would sell my soul before I borrowed money from bank again 0/10 wouldn't recommend

david dalzell

I’ve had seven auto loans with AZCCU. As of right now, I have four auto loans with them. They have the lowest interest rates in the country. I simply apply online and everything happens pretty quickly. I’ve been a very happy customer.

Spaz L.

Using this credit union has been an absolute horrible experience. I had a fraud issue, I called and was told everything was fine that nothing went through. I specifically asked if I needed a new card as I was leaving on vacation to FL, they said no. Then while on day 1 of our vacation the nightmare began. I got a text fraud alert. I called and my card was completely shut down and not usable. I asked if they could overnight me a card they said no. They only could send to the address on file. So here I am thousands a miles from home with 0 cash and no way to get any. The rep and supervisor offered no solutions, whatsoever. Luckily I was able to think on my feet and venmo my wife money, as it was directly linked to my checking. Or we would have no way to pay for things and our trip would've literally been ruined. We had thousands invested between airfare, resort fees and theme park tickets. This is the last thing we wanted to have to try and work through. Especially since this didn't need to happen as I could of simply came to a branch for a new card before we left if I was properly advised. Now I'm switching banks and I'm out about $15 in venmo instant transfer fees, which isn't much but it is still money lost.

Declan DeMille

Completely unprofessional and incredibly slow customer service. I got to the location right when they opened and submitted a loan application. They asked if I wanted to wait and gave me a wait time of anywhere from 20 minutes to 2 days. Ya, very helpful. I told them to just give me a call as soon as they had a decision as I only have 48 hours to secure the funds. Not only did they never call me. But I had to call them and sit on hold for an hour and a half. Only for them to spend 30 minutes trying to "find" my application. Then to come back and tell me it was denied. This was at 5:15 when all other banks close. They completely neglected to contact me back with the decision leaving me with an entire day wasted. Do not reccomend. Spend your time at literally any of the other credit unions.