911 Restoration of Glendale

Miah Paul

Worked with 911 Restoration and cannot recommend them more! Stephanie was very professional and the communication was great. 10/10!

Liz Salt

Careful! The employees are nice enough… I feel sorry for them because there is a serious disconnect and issue with leadership. The owner, Phil…be very cautious with that one. My repairs started with an a line leak from one of the bathrooms upstairs which unfortunately soaked through carpeting and dripped down into my chandelier over my dining room table downstairs. *When I questioned the feedback on Phil’s behalf to my insurance, he implied I was asking him to lie when in fact, I was asking him to clarify the transitions that would remain on my flooring since I was removing all carpet. *I have a challenging schedule (night shift/ 14 hr shifts) so when I had the time to get work done on my sporadic days off, I would be given information by the crew doing the repairs but Phil would state otherwise…I’m not sure if he thought I didn’t speak with the workers in my home directly…so get use to getting lied to. I cannot tell you how many days I called out because of the scheduling issues (I have the text messages to prove it). It took over 6 months to complete the work that was actually done in a matter of 2 weeks. *Do your best to keep documentation on conversations and estimates. *Don’t be surprised if the “estimate” changes after the work is completed and you’re given a ‘new estimate’. *Apparently, unannounced visits are acceptable for the owner. *I was told what supplies would be needed for ME to finish the job that they started…yes, you read that right. *The amount of drywall dust left in my home has been wiped down for OVER a month, and it’s still all over the place. *A portion of the work was not going to be completed because I wanted to be done with them so Phil decided to keep the monies originally allotted for wallpaper replacement and apply that balance to “what was owed for labor”. I couldn’t contract out with someone else because he kept that money. I voiced my concerns to my insurance company and they stated it was made out to sound like this is a conflict of personalities. Definitely NOT someone I would do business again with. The crew was good I wouldn’t be tricked into thinking the response below is genuine- as we’ve been working with one another for 6months. I stand by my review Thanks for taking the time to read Best of luck

Doug Winckler

Ian Campbell was very helpful and communicated what was happening with me. If I ever had another problem, I would hope that he would be taking care of my water damage.

Michael Williams

Ian and Frank were absolutely amazing! They did a fantastic job, were extremely polite, and very professional. Thanks!