Banner Surgery Center - Thunderbird

Megan G.

In mid January, my little one underwent a myringotomy. My experience up until our pacu time was great. Our procedure changed in the middle. My daughters procedure was changed in the middle of her surgery, an adenoidectomy was added. I was consented and was told prior how things would change as far as anesthesia/recovery. With the added portion of the procedure, my daughter was given an iv during the surgery. The PACU RN told me before I could hug my daughter that it was ok to get her dressed and we could be on our way as she already is pulling out the iv, barely used (75 ccs of LR maybe?) I assessed her more than the nurse did, asking what hurts? Her tummy? Her throat? I asked for ice chips or water which the nurse promptly returned with a cup of water. My daughter is tearful and again can’t verbalize what she’s feeling. The doctor told me oral Tylenol or ibuprofen should be sufficient for any pain control, however, when we asked for some, the RN advises me that the facility “doesn’t carry children’s liquid Tylenol, that they have made some changes in the facility and don’t carry it anymore”. I was appalled. All of a sudden my daughter projectile vomits up the water, mucous, and some blood. Honestly, looks normal to me considering the procedure. But now I’m fuming mad. I never made a scene but I should have!!!! Iv access was taken out too early, my child has pain, and the facility had no meds appropriate for her. Why are they accepting peds cases if they can’t even carry the appropriate medication?!?! And now, she’s vomiting with no iv access to help with pain or nausea because it was taken out too soon! Iv fluids could have been running for a bit longer considering the fact that my daughter was fasting and dehydrated, she never had a proper bolus of fluid beforehand. Yes, she received zofran during the procedure, but again, hydration could have helped a little. I mean…disconnect it, but leave the access to give an anti nausea medication or some form of pain control if needed. GIVE PEOPLE MORE TIME! The next day we received a follow up call. The nurse that called was fine, until I told her I had some feedback for the facility and asked if I could provide that to her. I was informed that I was on speaker phone as well. The nurses attitude quickly switched and in a condescending tone told me verbatim, “ok mom, give me your best shot!” Wow!!!! Beyond inappropriate! I don’t know the name of this particular person, but wow!!!! I kept my composure and proceeded to give my version of our experience. She was quite defensive and questioned me stating, “and what would you suggest ma’am, that we push more zofran?!?!” Kelly RN, the same nurse that did our preop grabbed the phone and told me I was taken off speakerphone and she proceeded to take over the call. I can’t believe there are nurses that are this rude being defensive over another nurses actions. And you’re treating me as if I know nothing (I’m pacu trained, I know a bit more than the average person considering I do the same job!) the whole phone call was absurd! Kelly and I talked about how things could be improved upon like carrying the appropriate medication at the facility and keeping the iv in a bit longer, especially considering my daughter never got a fluid bolus before anesthesia was given (due to the change in the middle of the procedure). Needless to say, preop great, pacu and everything afterwards….awful! Unprofessional, inappropriate, condescending, and cannot even pacu recover patients appropriately. Choose to speak respectfully to patients/their parents and understand that feedback isn’t to be cruel or personal (like this person decided to take it), it’s to benefit the facility and it’s employees to better it’s safety practices/protocols. I have never been spoken to this way by any medical professional ever. Considering this surgery center is run by Atlas and not Banner, they sure are giving Banner a bad name!

Brittany Watts

I took my 6-month-old son here for a procedure and the staff was exceptional! Ebony checked us in and was so kind and caring. I especially loved that she took the time to stress the importance of opioid safety and how to dispose of it properly and the effects on the environment if it’s not disposed of correctly. So important and no one has ever taken the time to educate me on that! Carol was there for my son post-op and she was really warm and sweet and gentle. I am so grateful my son was in such good hands with every person on the staff.

stanley allie

Wife was brought in for planned surgery. During her surgery the equipment failed and had to be replaced. Hour later they still won’t let me in to see her. Not very family friendly. Rude people work here.

tom d

The worst place in Phoenix or any place in the valley to work they treat you real bad