Address: 451 Ruin Creek Rd STE 101, Henderson, NC 27536, USA
Phone: +12524929565
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: 9AM–1PM
jaquaria woods
This rating is for the office staff. Today makes a week that I’ve been waiting on a form that should’ve been sent back “3 to 5 business days”. Every time I call it’s a run around about waiting for the doctor to sign the forms that my daughter NEEDS FOR school. Let alone the 3 hours my daughter spent at this office for her 4 yr old check up.
Crystal Jacobs
The workers are so rude and unprofessional. So the wrong dosage was called in on my sons medication and I called to let them know the wrong dosage had been called in and the pharmacy sent a request and the doctor who prescribes my child the medication denied it and says it will take 3-5 business days for a provider to SIGN off sending the CORRECT medication. Well here I am on a Friday so the 3-5 business days doesn’t start til Monday. The lady Shanon said I have called 15 times when it was only 3, once to call about the mess up and again to check on if it had been signed and lady said it was sent to pharmacy and pharmacy said it wasn’t so I called back. That is THREE. She was rude and ugly to me telling me I can sign papers to take him else where and that. So apparently the doctors prescribe monthly medications for your child to take daily and then DENIES the refill. But the fact the Shannon lady said I have called 30 times month and 15 time today was unprofessional. I HAVE to call to request refills for my sons EVERY month. I have called 1 other time about his medication and then this morning because they can’t refill a medication THEY PRESCRIBED cuz the doctor denied his refill.
Bonnie
Dr. E.Philips was absolutely amazing today. She talked to my boys not only about their health, but their dreams and being socially responsible. Truly she showed care and concern about the entire child! The assistants moved quickly and were great. I was in at 9 and walking out by 10:15! Timing has improved greatly!
mara evans
The worst place ever! Showed up for an appointment 20 minutes before the scheduled time only for the staff to tell me they needed to reschedule the appointment. They claim they tried to contact me but the last notification I received from the office was on May 11th at 3:00 and it was a reminder notification. This was a huge inconvenience for me and my daughter who I had to get out of school early for this appointment. I was literally in the parking lot and called in to notify them that I was there, only to learn that they couldn’t see my daughter. If I could score a zero I would because this place isn’t deserving of a 1 star. I am done with them.
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North Carolina Pediatric Associates has a nurse on-call to answer your questions or address your concerns. For assistance after hours, please call (252) 301-3690 and ask to speak to our nurse.
If you’d like to refill your current medication, contact your pharmacy and ask them to fax a refill request to our office. If you are requesting a new prescription or a controlled medication, please call us directly.
Please call any of our three locations to see if a doctor is available. If we don’t have any openings, we still encourage you to pay us a visit. One of our nurses will complete a triage assessment of your child and set up a time for you to meet with a doctor.
Call 911 if your child is experiencing a life-threatening emergency. If you have concerns about your child’s health but the circumstance is not life-threatening, please call our office. You will speak with a nurse who will either instruct you to bring your child to the emergency room or come in to see one of our doctors.
Please contact our office to request a copy of your child’s medical records. You will be required to complete our medical release form and to have no outstanding balances on your account.
We ask that all first-time patients arrive approximately 30 minutes before your scheduled appointment in order to complete our forms, while returning patients should arrive about 15 minutes prior to your appointment.
Our staff will make every effort to meet your scheduling needs. Our providers can see two children at one time. However, if you’d like more than two children treated simultaneously, please let our office staff know in advance so we can create a multi-appointment if our schedule allows for it. Please bring an additional parent, guardian or caregiver for every two children being seen.
Yes, all three of our locations are currently accepting new patients. You may also request a particular provider to see your child.
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