Address: 4747 S Loop 289 STE 110, Lubbock, TX 79424, USA
Phone: +18007764737
Sunday: Closed
Monday: 8AM–6PM
Tuesday: 8AM–6PM
Wednesday: 8AM–6PM
Thursday: 8AM–6PM
Friday: 8AM–6PM
Saturday: Closed
Gwindolyn Roberts
Absolutely the worst under writing department ever. I have had to call them 7 times to get their mistake fixed on my bill. Every call is over 57 min wait an once I was hung up on. They make it as difficult as possible I feel so that you just give up. I will be searching for new insurance as soon as my policy is done. Super frustrating
wynette jones
Customer service center was great. The young lady was able to take care of all my needs plus more.
RJ Young
Filing a claim with them. We Just started the process and and my contact person is HORRIBLE. First of, their customer rear ended us and were cited by police for it. Next, the adjuster calls and his number pops up as a Spam Call and wants me to verify all my personal info. Asked for supervisor, he continues to type for several minutes and then says she will call at a later time. I called 800 number from police report and get a round around from second rep and not able to speak to supervisor. Their only reply was that it was "Part of the Process".
David Black
Affordable Insurance... Easy
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We hope you’re ok. You can report or check on the status of a claim online, through the Progressive app, or by calling 1-800-PROGRESSIVE.
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