Hilton Washington DC National Mall The Wharf

Oriola D.

Great staff and service. Prior to leaving for the airport (after checking out, later in the evening), I needed to pump and was looking for a discreet area. One of the front desk staff offered me the media room which was private and comfortable. I really appreciated this gesture. The hotel itself is very nicely located between the mall and the wharf district.

Gaelan Johnson

My family and I had a great stay here! The staff really made it an excellent trip. Abdul at the entrance have us awesome directions, advice, and generally made us feel so welcome. Abel in the restaurant went above and beyond to make my 1 year old daughter have a great dining experience. From helping with food allergy concerns to remembering to hide the salt and pepper shakers (toddlers lol), he did it all. It made our trip really special and memorable.

P Taylor

Front desk, valet was great. Location was good and the hotel was aesthetically pleasing. The other reviews mentions the housekeeping duties being less than satisfactory and their right. I requested towels and toiletries and they never came. I requested the room to be cleaned while me and my family was out and it was never done. I watched the staff check rooms for room service (I happened to return while they were cleaning) and they never stepped foot inside. Then I had to chase them down for those extra towels. If it weren’t for that , this place would have 5 stars.

Shilpa Reddy

This is the worst Hilton that I have stayed at. My husband and I called our third party booking company and this Hilton to let them know that we would be checking in late as we had an overnight flight. We were told that this was noted on our reservation and not to worry. When we arrived for check-in, we were “greeted” by rude front desk staff. This person simply did not want to help us and told us he couldn’t find our reservation. Made it seem like this was our fault. Eventually, the reservation was found, but our request for a city view that was booked ahead of time was not met. We waited for two days despite calling twice to have our room cleaned. The front desk said that they weren’t sure what happened; but that they “dropped the ball”. Housecleaning was still cleaning and the front desk said they would check if they could come and clean our room; but then said that it was not possible and made us wait another day. We requested cups or glasses to drink water in since our room had not been cleaned and no supplies had been replenished. We waited 45 minutes and when we called the front desk were told, “we don’t provide glasses, but if it makes you feel better, we can”. What kind of response is this? Plastic cups were eventually provided. I have never seen such lousy guest service. The bedsheets slide off the mattress and there is no real duvet cover. We are Hilton rewards members and were told that we would not get points. We won’t be returning to this hotel.