Hampton Inn & Suites Ft. Worth-Burleson

jennifer westmoreland

Kensley has shown out standing customer service and has been extremely accommodating. The room is very clean and comfortable.

bruce stein

The beds hurt me so much I could barely sleep or move the next day. When I asked the front desk person for assistance they announced that they will be replacing the mattresses soon and there is nothing they can do about it. The icing on the cake is they were sold out of most of their inventory and did not have tylonol.... I walked to the next hotel over for the meds. Breakfast was just OK. Will not be using this group for my future travels

Cindy Brown

We wanted to stay close to family for the Easter holiday, so we chose the Hampton Inn in Burleson. We have had great experiences at other Hampton Inns in Austin and Miami, but this one not so much. So, first the good things. The beds were very comfortable, and the front desk staff were friendly, greeting us when we walked by. The breakfast was what you would expect, nothing special, but enough choices to find something you could eat. Now for the not so good. The chair by the desk had a nasty looking stain on the seat, but our bathroom was the real hot mess. The spigot in the tub would slide in and out of the wall, it didn't seem to be attached behind the tile. The metal disk that goes up against the tile wall for the shower spigot was hanging loose with caulk showing on it. Every surface of the tub and sink area were covered with massive amounts of caulk. Our room, which could conceivably sleep 4, only had 2 wash rags available for a two-night stay. Fortunately, we were able to get an additional wash rag from the housekeeper, who was very nice. But the very worst part, is when I stood barefoot in front of the sink and lifted my foot up, a 4-inch piece of grout stuck to the bottom of my foot. Almost all the grout was crumbled and posed a hazard to your feet if you did not have shoes on. Who ever did their tile work did not know what they were doing or just cut corners. The bathroom really needed some attention.

Melissa

Positive: The lady working the front desk was one of the friendliest people I have come across in the hotel industry! It literally felt like the hotel was her house and she was welcoming us and was focused on making us feel at home.