Credit Acceptance

Category: Financial institution in Southfield, Michigan

Address: 25505 W 12 Mile Rd, Southfield, MI 48034, USA

Phone: +18006341506

Opening hours

Sunday: Closed

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–7PM

Reviews

Lisa Rix

Nov 3, 2022

If I could leave ZERO stars, I would. DO NOT make a payment before it’s due. They WILL double dip and take two payments out and claim you’re on autopay (we don’t do autopay specifically because of this reason). Because of them double dipping we received an overdraft fee. The overdraft fee I realize we need to talk to the credit union about. HOWEVER, it wouldn’t have happened if they wouldn’t have double dipped. Contacted them not even to reverse the extra payment, but to just cover the overdraft fee. They refused. Oh AND NO MATTER HOW BAD YOU NEED A CAR, DO NOT GO HERE! 22% interest is RIDICULOUS. This car would have been paid off a long time ago if it weren’t for their high rates. HORRIBLE COMPANY, that preys on people stuck in a bad situation then makes it worse.

stacy Taylor

Oct 31, 2022

Worst company to ever finance a car through they sick

Neysha Alfonso

Oct 21, 2022

Worst customer services. People don't help you . They just stress you more . Thanks

Mr Howard

Oct 15, 2022

Yes I was thirsty for a vehicle and it was my first car loan but they charged my 20k for a 2010 only thing they didn't do was rush to come get it back & will take any payment even 25 dollars Lol they asked me for that few times well i got a way better truck for cheaper elsewhere Live &Learn I would only finance something you really want from them !

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Questions & Answers

I like this company they will work with you as long as you communicate with them. I'm having a very difficult time with my car payment. I also make it my business to communicate with someone about my payment. They haven't failed they manage to help

Alisa X | Nov 4, 2018
Alicia Montgomery | Nov 4, 2019

Yes....they don't help you out regarding your payment or if they can make payment arrangements. I agreed to and then they still report I'm late! They are scammers. I am reporting them on BBB.

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How long after a missed payment do they repo

Allah Jahid | Nov 4, 2018
T Jones | Nov 4, 2018

A day

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Hell teal charged me 23000 for a 07 impala with a bad transmission

Jamir King | Nov 4, 2018
Paul Sherlock | Nov 4, 2018

Yep they got me too with a 2009 gmc arcadia and they sent it to collections for 9,000 some odd dollars i already gave it back to them and they still are charging me the whole balance all of the while I bought the car with 116000 miles and the car still has a hundred sixteen thousand miles after I gave it back to them with a blown transmission and on top of that the engine to they crazy in they head the damn car didn't even make it a thousand miles in the motor and transmission goes out what a coincidence well I tell you before they can garnish my pay for that piece of s*** there will be a bankruptcy lawyer calling them cuz some things are worth filing bankruptcy for

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I brought a 2011 Buick Regal for 15,999 from Buick dealership. Credit Acceptance had the dealer change the price of the car from 15,999 to 19,999. I put 2,500 down, you are forced into an upside down loan. It should be illegal, it’s ethically wrong!

Tiffani Johnson | Nov 4, 2018
Ophelia McBride | Nov 4, 2019

This has happened to me as well. I was purchasing a 09 Ford Escape for 5,999 with a DP of 3500. They bumped the price of the vehicle to 7,999. The total interest being paid is equal to what was being financed. So now I'm stuck paying $11,000 on a $6,000 used 09. This is illegal!!!!

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I need to talk to an agent about a payment I'll be unable to make. No one is answering and I don't want for my vehicle to be repossessed. What do I do?

Dalila Watts | Nov 4, 2017
Quanie | Nov 4, 2017

I would also send an email to have written copy you have tried to reach them. Assuming you have good pay history pushing the payment back shouldn't be an issue.

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I dont like this place l have been paying my car note for 5 yrs now and it doesn't seem like my bill is getting any lower...😡

Nannett Matthews | Nov 4, 2019
Beth Sanford | Nov 4, 2019

It barely does..its extremely high interest rate. Have you looked at your credit score to refinance at a better rate with different company? Or different car all together? That's what I had to do after 1 year..and my car lost value and I owed more than it was worth...

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No I have a lot of good Reps.. An the are understanding to your mishaps

Ladisha Mercadel | Nov 4, 2017
Justin Meade | Nov 4, 2018

I'm calling channel 2 problem solver's seeing I'm not the only one with the same problems has to be something that can be done

How can I return the vehicle

Sherina Wesley | Nov 4, 2018
Candi And | Nov 4, 2018

Where did you purchase vehicle,? This company is aweful.

Was told we coulld refi after a yr. Was told last week they dont do this. Not happy with this co.

Stacie Williams | Nov 4, 2019
Leisa Irons | Nov 3, 2020

Me 2!!!!

Yes they are charging to much for financial reasons try hey are off the chart

Sharon Belser | Nov 4, 2018
Troy G Sharp | Nov 4, 2019

2nd chance lender. What did you expect?

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Bought a car from someone First lien not signed off but car is paid off How do I get the cleared?

Joe i | Nov 4, 2017
Antonio Reed | Nov 4, 2018

I got the same issue

I pay my payment every month yet i still get a bill sating due 1600.00 why??

lucille organek | Nov 4, 2018
tarun kayasth | Nov 4, 2018

Did you try calling customer services department?

Need to speak to a person , not a machine ! Need upper management to speak to , any names ?

Tonya Hawkins | Nov 4, 2018
Christina C. | Nov 4, 2018

No I don't know any one names

How do i ask for deferred payments for a 2 month period

Karen Smith | Nov 4, 2017
Bryan Bunton | Nov 4, 2018

I tried to defer 1 payment. They rudely told me that they were a "second chance" lender and they could not do it.

What is the main phone number?

Jose Rentas | Nov 4, 2017
Kimberly Vaughns | Nov 4, 2017

I really don't know its been 7years

How can I find out how much I owe on my car note

Michael Drzick | Nov 4, 2017
Shalese Coleman | Nov 4, 2017

Call the number enter your account number and they'll tell you the monthly payment you owe

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This is terrible I have a car I can not drive, but I’m still making payments I have children to feed and has to work but can’t get there because the engine went bad before my first payment on the car I am very upset.

chop fatts | Nov 3, 2020
Joe King | Nov 3, 2020

Report it as a lemon....... You my need a lawyer........ Michigan has a lemon law...... Plz look In to it

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Does this place have an actual office that I can go to to speak with someone?! I’m not trying to drive to the listed address if it’s not an office with people I can talk to! This place is so frustrating!!!!

Shana Smith (Sha) | Nov 3, 2020
Tony Kawaii | Nov 3, 2020

Yes they have customer service reps available during normal business hours.

Can I drop off my car there if I don't want it?

Amanda Simpson | Nov 4, 2019
Tom Halliley | Nov 4, 2019

No

Their loans are overpriced, they charge high late fees, customer service does not help you or know how to get help and information is not properly recorded when you call.

Marisa Evans | Nov 4, 2019
Tony Kawaii | Nov 4, 2019

They are a second chance loan company so the rates are going to be higher than a traditional loan. I personally haven't had any communication issues. They are clear and concise.

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How do I make a payment at Walmart

Stella Daniels | Nov 4, 2018
Matthew Rodriguez | Nov 4, 2019

They do not

Are they ripp off

Mondi Greene | Nov 4, 2018
Shiro-Jin Havok | Nov 4, 2018

That honestly depends on you. If your credit is bad or you have no credit, they'll give you a loan with ridiculously high interest (which is a good way to set someone up to fail). That, though legal, is kind of predatory in the same way that a loan shark might be. But if you make your payments in full and on time, you shouldn't have any issues. I have however heard of a lot of people having their cars repossessed on loans that were in good standing, and people having their loan amounts inflated for no reason (they jacked mine up by $83 once) and with no notice. I would say proceed with caution.

I bought a van Credit Acceptance it a salvage title the representative Credit Acceptance tells me what do you want me to do about that wow this how y'all conduct business my lawyer and me going sue the dealer and CAC find out where the car come fr

Paul Wilson | Nov 4, 2018
Shiro-Jin Havok | Nov 4, 2018

Credit Acceptance has nothing to do with the title status of the vehicle you purchased. All they do is handle the money part. If you were told the title was clean and it isn't, you'll want to go after the dealer that sold you the car.

Can I still make my payment after hours and how

Imandria Scott-Davis | Nov 4, 2017
Shalese Coleman | Nov 4, 2017

If you're doing the payment through western union which is a $4 fee and it's with a automatic system you can... And you can go online and make it...you don't have to talk to an agent to make payments..and when you make a payment before 11pm it will post the same day

Was laid off our of the blue, I called to keep them informed and to touch base with them, was only getting $200.00 a week, they didn't care, had to take my number of there call list, this loan company has changed, they used to be much caring

Brandon Jesberger | May 7, 2022
Nathan Wells | May 7, 2022

They are not helpful, if you miss a payment they immediately start the collection process without knowing anything about your situation. Refinance if possible.

Why are the empoylees so evil. How do I report them to the bbb

Attasia Lewis | Nov 3, 2021
James Bell | Nov 3, 2021

It's call Credit gangster Acceptance

How long does it take of missed payments before they repo

Nick Clark | Nov 3, 2021
Gerald Davis | Nov 3, 2021

I don't know but it use to be 90 days before they repo it

How many time does it take of missed payments before the repo a car

Nick Clark | Nov 3, 2021
M Lambert | Nov 3, 2021

Every situation is different. I suggest calling to make arrangements and ask someone at credit acceptance. They are great

My car died nin fixable. Still owe. What should i do. Tried calling phone wont go thru

Brian Sauicer | Nov 3, 2021
TASHA FELTON | Nov 3, 2021

Are you under warranty or could there be any major recalls on the vehicle or contact the dealer you purchase the vehicle from if you did.

Can i turn my car back in if i cant afford the payments?

Janet Scheffler | Nov 4, 2019
Sundiata Williams | Nov 4, 2019

Check your contract. I'm sure it would also depend on how long you had it. I do see it happen a lot though. You will have to stay alert - they will tell you they accept you returning the vehicle and the a year later they will claim you still owe them and destroy your credit. Again, read the contract and maybe speak to a lawyer.

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I just got a car which i do not like now that ive had it awhile. Can i trade?

Michelle Hill | Nov 4, 2019
Tony Kawaii | Nov 4, 2019

I'm pretty sure you can trade once you get most of your negative equity paid off (value of the car + the amount owed)

Been try pay bill last night today on linr services down wth

Jerel Rose | Nov 4, 2019
Tony Kawaii | Nov 4, 2019

They have several ways to pay you can call, go online, send a money order, or pay with your checking account.

What is your Downtown, Detroit Michigan, P. O Box address?

Nama Khoi | Nov 4, 2019
Olga Levin | Nov 4, 2019

Southfield, MI

Will I get my car back if they repossessed it?

Tracie Dunbar | Nov 4, 2018
Scott McDonough | Nov 4, 2019

No. They will resell it for a quick profit at your expense. And probably still charge you the full amount of the loan remainder.

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Does anyone know if you can which the car in someone else's name to take over payments?

Mary West | Nov 4, 2018
Shelia Booker | Nov 4, 2018

Thats a very good question. Please help us !

How much do I owe on my car note

Francine Thomas | Nov 4, 2017
Kimberly Vaughns | Nov 4, 2017

Think you got a deal thats on you i want do it no more I promise you that just do you and good luck with that

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Can I pay my car note by the website on sunday

Tiffany Jenkins | Nov 4, 2017
Shelly Oconnor | Nov 4, 2017

Yes you can. Can pay anytime day or night.

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I've been late on payments and don't have payment for 10/08..wont have until 10/13 due to surgery..what can I do?

tamara horton | Nov 4, 2017
Jay Moore | Nov 4, 2017

Nothing because they could careless. They are just gonna call you 40 times a day

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How to set up auto pay with checking account card????

Melissa Saturday | Nov 4, 2017
Jerathel Jean | Nov 4, 2017

It would be better if you didn't do business with those people, they're desperately careless.

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