The Ritz-Carlton, Tysons Corner

Vernessia McNeill-Credit

It’s the Ritz Carlton…. What’s NOT to Love ❤️❓

Joo Yong Shin

Very friendly and professional staff from check-in to check out. Especially, thanks to Joshua. Welcome drink and Ritz kid check in were extra plus. Room was super clean.

Doan H - Program

I had a very unfortunate experience with the Ritz-Carlton that has not been resolved, and the hotel has made it clear by their lack of responsiveness and accountability that they did not care about the effect of their negligence on a customer. We had moved rooms due to a noise issue after our check in. (The hotel was also under construction and the lobby not usable.) When we arrived into the room, the manager on duty, Jericho Lubag who wrote an email informing me “I have set up a special amenity for your stay for the inconvenience” which was a nice gesture. In the room, we found a box of macarons on the desk and a package of gum drop candies. We ate the macarons and unfortunately, on March 26, I ate the round gummy candy, which turned out to THC and was a hallucinogen. According to my doctor, it appeared that I had not only been poisoned but also overdosed by about 5x a dosage with when I came to be seen and had the package looked at. I tripped for nearly 9 hours and struggled with my work trip, the reason for my stay, the following days. I’m shocked that the room was either stocked with or did not clean items left behind, which is not befitting of the Ritz nor the standards of any hotel. My husband had to return from where we were working on a shoot further south in Virginia to come retrieve me and move me from the room at the Ritz. He attempted to talk with a manager on the day of our check out and was not able to reach one. That evening, he called 4 times and did not receive a return call. I was incapacitated for hours, felt like I was dying or in hell and very embarrassed to have to be seen by some working for me under those circumstances, still hallucinating. Eventually, later, after insisting to speak to a manager after 10 hours, we were only referred me to Mohammed, head of security. It took more than a week for Mohammed to call me back and explain what happened to him. Mohammed had me speak to a woman at the Marriott Claims corporate office in Maryland who told me she would be able to cover some days of a future stay and that she would reach back out the following week but did not. When I called her at that phone number the week after, it was not in service. I called customer service, called the corporate office to no avail. I contacted a Marriott customer service manager named Taywana who tried to help me as much as she could but wasn’t able to do anything except call the Ritz Carlton Tysons Corner. Taywana said Mohammed would call me again but he never did reach out again. I sent messages through their Marriott Bonvoy, which I am a member of. So after 14 times reaching out to managers, customer service, claims people, online (terrible app), I’ve been put off again and not helped in this situation. I am truly shocked at what happened to me, as everyone else I’ve spoken to about the situation, and I’m surprised at how uncaring and unresponsive the company has been. Needless to say, I would not recommend the Ritz Carlton Tysons Corner nor Marriott hotels.

William Lennen

Always a great experience at the Ritz.