Sargent Appliance

Susan Gadoua

Not sure where to start as Michelle and John (especially John) went out of their way to solve a situation with replacing my induction cooktop, which I ABSOLUTELY LOVE! I will never go back to gas. In addition, Ernie and Owen who did the install could not have been more professional, nicer and knowledgeable. I have recommended Sargent to several people who have also received incredible services and products. Thank you John for having a company that we can all rely on!

Marcia Czar

Great showroom. Sales staff is very attentive and willing to help. Answers all your questions. Friendly and helpful staff.

Phil Berard

Sargent Appliance cannot be trusted. They attempted to deliver a damaged refrigerator, twice. John lied about the condition of the fridges both times. Had to drive back to the Rochester Sargent Appliance showroom on Main St. to get a refund. Waste of time and not worth the frustration. We bought a Bosch refrigerator from Sargent Appliance because they said they had it in stock and could deliver it quickly, as our Samsung fridge had quit on us. The day before the scheduled delivery John called and said the fridge was damaged and asked if we would take it at a 10% discount. We said we wanted to see the damage to decide if we would be interested. He said he would send pictures. We were concerned because the left side of the fridge would be visible in our kitchen. He never sent pictures and we got a call from someone else at Sargent Appliance saying that they would be delivering the refrigerator after 11am. We called John back asking why he never sent the pictures and he said that they went to take pictures of the damage and it was actually fine, there was no damage. We were excited. When the delivery guys showed up the fridge was badly damaged on both sides. John offered to take 15% off, but it was in really bad shape and for $3,400, we didn’t want an already damaged fridge. John had said he didn’t know when they would get another shipment of fridges in so we found another supplier who had plenty in stock and could deliver within a day. We asked John how long he thought it would be, because we had found one at another store and we badly need a fridge as we have family staying with us this weekend. He called back a few hours later and said they had a Bosch refrigerator at a different Sargent Appliance showroom that was a floor model they had only put out for two weeks and it was in “pristine” condition, no damage. He even said he’d still give us 10% off since it was a floor model. We agreed to give Sargent Appliance a chance to make it right. Two days later they show up with another damaged fridge. The delivery guys understood and put it back on the truck. We felt bad for them coming to the house twice and having to unload and reload two fridges for nothing. We tried to call John but he didn’t answer. The delivery drivers called back 10 minutes after they had left and said they talked to John and he wanted them to install the damaged fridge on the promise that they would replace it someday. But John had already lied to us twice. We didn’t feel we could trust him at his word and we knew we wouldn’t have any recourse if we took delivery of the damaged refrigerator. It’s sad because if John had just been upfront with us about the situation, we probably could have worked something out Not to mention the weeks of lost time and now having to host our family out of a cooler. We try to support small businesses and we’re pretty understanding about supply chain issues and chip shortages. But a supply chain issue didn’t force John to lie. A chip shortage didn’t force John to lie. Our sales rep was good, the delivery guys were excellent, but John is the rotten apple that spoils the whole bunch. I highly recommend you look elsewhere for your next appliance purchase.

Connor Artman

Great service, their prices were similar to what we found at big box stores and they had similar models to what we already were looking at online/at other places. They have a lot of high end stuff, but they have plenty of very reasonable options, too. They promised miracles with the custom install, and after HD and Lowe's both refused to install any of the 3 appliances we were looking to update due to custom install work this was welcome news! The install setup guy was really helpful and ended up charging less than his quote since he didn't need to do some stuff he "worst case" estimated. They left the place tidy and everything looks great. The range came damaged near the rear top area, dented pretty bad. The store's admin person was on the phone with me before they left, confirming a GE service call for a few days later. They swapped it out two weeks later and it looks great! Highly recommend for appliance install projects if you're ready to pay to have it done right.