Comfort Inn Williamsburg Gateway

Dana Knuckles

The staff was awesome. Ms. Michelle (Night Shift Desk Manager) stepped in to help us out with reservation and billing issues at the sister hotel. Sister hotel near park had overbooked and moved us to the Comfort Inn. The first hotel staff were uncaring and didn't even provide directions. I had to ask for an address. Once at the Comfort Inn, I was met by Ms. Michelle. She listened and worked with her General Manager to address the issues. Day Shift Manager was very nice and he checked on us every time he saw us. For families- this is the perfect hotel. Very quiet and clean hotel away from the large groups on buses. They don't tolerate out of control guest. The Comfort Inn provided easy access to restaurants in one block (Cracker Barrel, Jose Tequilas Mexican Restaurant) and 10-15 min drive to shopping centers (Marshall's, etc). Thank you Ms. Michelle and Comfort Inn staff for making our 3 day stay so enjoyable after spending all day at the parks. As a single parent - we felt safe and welcomed. We will be back.

Elisa Barton

Rooms were very clean. Bathroom was a little small, not enough hooks/bars to hang towels. Very pleasant front desk. Breakfast variety was great - surprisingly good glazed donuts! The only issue was the layout of the breakfast room made it very confusing to get the eggs/meat and the waffle maker. On busy mornings, you couldn't tell who was in line for what. Other than that, we really enjoyed our stay.

Ashley Faye Hanks

My husband and I stayed for 3 nights. The staff was so friendly & very helpful, the room was big and very clean, the bed was comfortable and the pillows were the most comfortable pillows ever, the air conditioner worked awesome, the shower was nice & clean with great water pressure & the water didn’t smell like some places. The room has a microwave, mini fridge, coffee pot, hair dryer & iron. The only problem we had was the TV messed up some & not good cell service. They have breakfast every morning with bacon or sausage, scrambled eggs, 3 different kinds of cereal, oatmeal, toast, English muffins, plain or cinnamon raisin bagels, blueberry muffins, donuts, different kinds of yogurt, bananas, apples, oranges, and you can make your own waffles. There is an outdoor pool & a gym. The location is awesome, everything is like a minute or two away, literally right down the road from Colonial Williamsburg & there are tons of restaurants nearby. Highly recommend this hotel!

Rosanna Chu

First impression of the hotel was that it had been renovated recently. Location is great. Colonial Williamsburg, William & Mary, premium outlets and plenty of restaurants are all within a short drive. The room is quite standard with a refrigerator and microwave. But it is very clean which is extremely important to me. Hotel provides breakfast that includes a couple hot items and a waffle maker. I don’t eat much but having breakfast is convenient. There were a couple minor issues that could use improvements. Bathroom is very new but there aren't any towel bars. The door is very close to the toilet which is a little annoying. The wifi was very difficult to connect. By the third night, I finally called the 800 number that was provided with the access code. I could use my phone’s cellular service but it doesn’t work well inside the hotel. I am very happy with the overall experience so I'd overlook the minor issues.