Americas Best Value Inn & Suites Kansas City

Paige

Positive: Literally nothing. We checked in and left. The room was filthy, front desk associates were extremely rude and there was roaches. Negative: The disgusting room, unsafe environment, rude front desk agents, no offer for a refund for not staying the second night. Would never recommend this hotel to anyone. You could get a better cheaper room anywhere.

felicia wilson

When I first booked the room we booked it because it said it came with breakfast and a pool. When we got there the receptionist was very rude and we found out that our room didn't come with a microwave or a fridge as they had a limited supply. The room had no lighting except for the bathroom area and was really hard to see. There were no lamps just a big window with curtains that led to a main busy noisy hallway behind the office. The bathroom tile floor was wet and the carpet closest to the bathroom was as well. Later we would realize that our room also didn't come with towels, washcloths, pillows, a clock, or a trashcan. We did end up getting some pillows finally from housekeeping. The housekeeper was the nicest person we met and the only reason we stayed. The pool was covered in a tarp and not maintained at all. You could hear frogs coming from it at night. I feel bad for staying there and not leaving and getting a refund as it was the worst hotel room I've ever been in. I went with my 3 year old and husband and I felt like I had let them down because I picked the hotel and I couldn't even put my daughters milk in a fridge. Good thing I packed a cooler. This was listed as poor but there needs to be a lower rating. The neighborhood was not good and I don't think it's a place I should have had my family. Will never be making that mistake again. My husband said thar there was mold under the sink so I made sure I took pictures of the room so you can see what it really looks like and not what they posted which was fake.

Jeremy

Positive: Was given a new room after complaining about the filth. Negative: Room was completely filthy. Dirty towels, no clean towels. Beds unmade and dirty. Dirty clothes from previous occupants. Acquired itchy rash that began while in room and cleared up after leaving room.

Courtney Wadino

This place is sketchy. And scary. The guy behind the nasty window in the poorly lit square at check in was missing most of his teeth, was wobbling side to side, and I could smell the liquor, despite the tiny holes in the window. The first thing he said to me was "where is your car?" I pointed to it. There were several other shady people that looked homeless milling around the office. The guy took my card and my id and told me to pull my car forward so he could see it better. He then disappeared into the back. He returned without my card and id, gave me a slip of paper to fill out and said they were looking for my reservation. He left again. He then walked through the "office" and through a side door and disappeared behind another door. He returned and said they couldn't find my reservation and did I know how much the website was supposed to charge me. I got into my email and found my confirmation number and provided it to him. That did not seem to help. I booked though booking.com and they did not provide me with a total. The homeless looking drink man than disappeared AGAIN! Still I do not have my card or ID. He finally returns with my card and ID and basically tells me "there's no room at the inn" and that they couldn't figure out the reservation. I interrupt him and tell him we will find somewhere else. Meanwhile, my husband and hy son were waiting on the care. They both felt unsafe and my husband said he saw several interactions that looked like drug exchanges. Not safe. I now have put fraud alerts on my acct.