Seattle Electric Bike

Victoria McGillen

Finally took the plunge into the world of e-bikes and I’m glad I stopped here first. I have owned a bike before, but e-bikes were totally new to me. I scheduled a test ride and it was fun and informative. We went on an extensive ride with three models... the hardest part of the process was choosing which bike I wanted afterwards! Everyone was very friendly and patient with all my newbie questions. I was able to take some time and decide with no pressure, and even shopped around a little bit, but ultimately came back. I walked out with a new Tern that I feel super comfortable with! Definitely recommend stopping by if you’re curious about e-bikes...

Peter Finn

tldr; Very low pressure E Bike shop that gave me a great experience through the buying process Just bought a Yamaha Wabash from this shop, I've never owned an E Bike but I did quite a bit of research. That being said, the sales guy I worked with (Kenneth Cisco aka Ken) was super knowledgeable. Any question I threw at him he had a bunch of info on, and he answered tons of questions that most people would want to know (which I didn't even know to ask, which was great). Ken also took me out on a great test ride and knew exactly when I should engage what level of assist, how to properly take advantage of the assist, and a lot more. It was dope. This shop specializes in Yamaha motors (as well as another type which has slipped my mind), so if you have any issues they are most likely going to know exactly how to fix it. The warranty process with Seattle Electric Bike seems pretty great. The test ride sign up process was pretty easy, the shop called me very quickly after I submitted the interest form online. They let me know that they only had 1 in stock, but it would probably fit me so they brought it from another store just for my test ride. I really appreciated that.

Daniel Heppner

Bought a Tern GSD from this bike shop, and at pretty much every step of the way, the communication has been really poor. - I signed up for a test ride, but when I arrived at the scheduled time they did not have a record of that. I had to go get food and come back later. They also didn't have the bike that I wanted to test ride, despite my indicating that I wanted to test ride one when I signed up. - After ordering the bike, I was told it would be ready in two weeks, and two weeks later I hadn't heard anything so I reached out and they said they were still waiting on one part. A week later, they call me and tell me that one of the first parts that came in was damaged (not their fault) and it would be another couple weeks to get it replaced. They were able to comp one of my accessories for the trouble. +1 there. Overall though, the only way to get status updates was to email them myself, and I sometimes didn't even get a reply. - I was told in person that they would check on purchasing a frame lock for the bike and get back to me via email, but I never heard from them on that and I had to reach out independently. - Once I got my bike, it was missing a piece of plastic which protects the shifter. I reached out to them and they were able to ask for a replacement from the company. It's arrived now, and I've emailed them 6 days ago asking to set up a time to get it put on, as well as an inquiry about purchasing accessories , and I still haven't gotten a reply. I understand businesses are struggling to meet customer service expectations with COVID and all, but I was still disappointed with this service. With how much business bike shops have had, I would think they could hire someone to answer emails.

Shara Stevens

I wanted to buy an electric bike and was anxious around the money I would be spending. I did some research but needed help selecting. The owner, Stephan, spent so much time going over the options to fit my specific needs and wish list. I went for a test ride and ordered a bike. The bike was put together and tested at the shop, and they found some issues. We ended up returning that bike and ordering another after a lot of time dealing with the first bike repairing and overnighting parts. Not their fault at all. We ended up ordering a different bike. I appreciated the time spent and dedication to customer service. This is all happening during the covid shut downs too. I would highly recommend Seattle electric bikes for their dedicated customer service and awesome employees!