Encompass Health Rehabilitation Hospital of Nittany Valley

Mario Di Paolo

We brought my mother in here for stroke rehabilitation. After a few days it was revealed that she needs a higher level of care that Encompass cannot offer so they have to send her to another facility. This is all understandable until we had to deal with the case manager Damon. Damon first promised to call me on the next day on Tuesday. Tuesday comes around, no phone call. I call on Wednesday. He didn’t seem to know anything about her case other than she needs to go somewhere else. He said she has to go to the first open bed available. I asked if we could call short term nursing rehab centers in our area and see if a bed was open. His response was “I guess you could.” Damon then promised to call me Friday for more details of the case because he hadn’t spoken to her yet. I call Friday, he hasn’t spoken to my mom but he says he will call next week with possible transfer options. One week passes without a phone call and I get a voicemail from a nursing home in Pittsburgh saying they are looking to accept my mom shortly. So no phone call that she was leaving the facility, no phone call for possible options. I could drive an hour to encompass and find out my mom is missing. I don’t ask for much. I’m a fairly patient person, the staff at encompass are all very sweet. I just want some communication, especially if you are going to discharge her without notifying next of kin or emergency contact. Truly unreal unprofessional behavior.

Bridget Williford

I love it here!

Gloria Moss

You are neglecting my daughter who had a stroke. I will not allow her to be neglected

Bree Hilty

If I could give this place no stars I would! Go anywhere but here. The staff is very very rude and they don’t take care of their patients nor do they care or no what they are doing.