Xfinity Store by Comcast

CleanGreen Asheville

My elderly mother came in today to see about lowering her bill and to troubleshoot her landline. Unfortunately she encountered a horrible human being, “Sam”, who had zero patience. She accused my mother of raising her voice (my mother is hard of hearing, which she tried to explain) - and Sam refused to help her. The interaction ended with Sam telling my mother that she was under contract and obligated to pay her increased bill and that she needed to leave the premises immediately. My poor mother is nearly 80 years old and was so upset she was in tears. What a disgusting way to treat another human being. After reading more of these reviews I see that Samantha has been named several times in reviews stating how rude she is. Sam, I don’t say this lightly- but I sincerely hope you lose your job. You should not be working with the public.

Sarah Hoogenboom

I'd give zero stars if I could. Horrible experience with this location and specifically the two women working there (Christina and Samantha). I'd rather roll around in the trash section at the dump than deal with those two again. They were incredibly rude and made zero effort to help me. I was there from 9:30am to 12:30pm. I was trying to add to my order. I was polite at first (anyone who had to wait for 3 hours might not be so polite at the end). I was an authorized user, but they claimed I wasn't. While being there I was made an authorized user again and they still said they didn't see it until I begged that they talk to the Xfinity rep on my phone (John, what a sweetheart). Samantha didn't want to talk to him at first but as soon as she did, she was as nice as can be to him, claiming, "Yeah, she's been here since we opened and we've been trying to help her." Complete lie. And by "Help her," did they mean telling me over and over that they couldn't help me? Once John (Xfinity rep) asked that she check another screen to see that I was an authorized user, she clicked over and said "Oh yeah, there it is." So 3 hours waiting for her to click on another screen. No apologies either. As if I was a piece of dog poo they couldn't scrape off their shoes. They made absolutely no effort to help me. In fact, they let people behind me in line come up ahead of me to help them with their issue while making me wait even longer. I insisted I was an authorized user (as I was made one last week), but they refused to help or even try to see why it wasn't showing I was an authorized user. The only people who tried to help were the people on the phone. I resorted to calling Xfinity, waiting on hold and having the people over the phone help me. I was at the physical branch and had to be on the phone with Xfinity for 2 hours and 8 minutes. There was constant miscommunication with Xfinity on the phone and with the branch. I was there for 3 hours, 2 hours and 8 minutes of my time at the branch was on the phone. Every time I went back inside to talk to Christina or Samantha again, I waited in line only for them to tell me the same thing they had said before, that they couldn't help me. At one point all I was trying to do was cancel a service appointment that I had made. I myself made the appointment, but they wouldn't let me cancel it. There's more obviously. I've reached out to Xfinity's corporate office and am getting it sorted out there. I watched for 3 hours as Christina and Samantha chatted and laughed with dozens of customers. Except for me. I was disregarded. They helped other people with phones, internet, etc. They chatted about lunch spots and invited someone right behind me cut in front of me because they knew who that person was. It was a horrible experience. I wouldn't wish it on anyone.

ed gould

Very rude customer service ! I can't believe they get away with treating customers so terribly ! Must be because they are a monopoly

Cardel Forbes

Clean place good customer service and efficiency