Address: 9719 Princess Palm Ave, Tampa, FL 33619, USA
Phone: +18136278855
Matthew Reis
Absolutely fantastic! All the way around! I booked in advance on the Bonvoy app, and called to ask a couple of specific questions. The GM, Jake, was extraordinarily helpful and courteous. He and the entire staff made us feel welcomed and appreciated. The pool needed a light replacement, but the maintenance engineer worked diligently to make the pool available to us within no time. The ladies in charge of breakfast kept the food fresh, warm, and the area clean. The house keepers greeted us with smiles every time we walked by. The rooms were clean, neat, and the linens were spotless. I can not say enough good things about Ms. Cynthia at the front desk. She went above and beyond for my group as well as every other guest I saw walk in. Its obvious that Jake’s hospitable attitude Is the standard at this location. I highly recommend this hotel for anyone staying in tampa. It’s close to 75, shopping, and restaurants. It was such a wonderful experience going out of town but being taken care of so well.
D B
Great stay!! Thanks to Jake for his amazing personality. So welcoming. Rooms were super clean and great bedding. Breakfast was very nice and the staff at breakfast were superb as well. Thank you! We'll be back!
Meranda Brock
My fiancé and I will always be staying here when we come to town! Every single employee went above and beyond for us. The first 2 days of our vacation were extremely frustrating and disappointing due to accommodations we had booked elsewhere over 6 months prior. Long story short we ended up finding this Residence Inn property and knew we finally had a nice place to lay our heads at night. We rolled in at 11pm having hardly slept at all in two days and Cynthia immediately made us feeling welcome. The rooms are amazing and the staff is even better. Every single employee is outstanding but two really stood out to us and made us feel like we’d known them our entire lives - Marc (the assistant GM) and Cynthia (who works at the front counter.) We had a very busy trip as we were here for a funeral and my fiancé also had an engagement planned I did not know about. The congratulated us, spent time talking to us and getting to know us so much that that we just might invite them to our wedding. They even checked on us once they knew we were here for a funeral. Bottomline this place is amazing. We would give them 11 starts out of 5 if we could. We will on stay here from now on when visiting family in the Tampa area. TLDR: great place, great location, great breakfast, best staff ever. Wouldn’t stay anywhere else when visiting this area.
Aaliyah Neilan
The front desk attendant was extreme nice. I don’t like to discredit good customer service because people can be people if you know what I mean but this stay was horrible. I thought I was in a scary movie. I am an titanium elite member with Marriott so I’ve stayed in a few hotels (for business and for personal). This experience was a joke. When I arrived to the room I already knew it was the best. The building is extremely old and outdated (that was okay with me. . I am on business and didn’t care about being somewhere glamorous) but when I walked in the room seemed dirty. The fridge was leaking and everything had water stains. It looked like they either didn’t clean or they didn’t clean properly. What made me complain was the brown stains on the sheets. I immediately requested new bed sheets. I finally got settled in and I’m dosing off but when I look up there’s a huge spiders next near the curtain with the spider and his hostages. The next was so big, I could immediately tell he had been there for months. It was so big I thought I was in a Spider-Man movie (not even being funny). I immediately requested to switch rooms. It’s now almost 11 pm and I switch to a second room. When I turn on the lights , roaches scatter. There was even some that stayed on the counter and hung out as I walked through the doors of the apartment to the counter they were hanging out on (clear sign of infestation ) at that point I was scared to sleep at this place. I could only imagine leaving my bags here for 5 days and taking an infestation home with me. My reservation was cancelled and I was left stranded in Tampa.
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No breed restrictions. I have a blue pit.
My wife and I stayed there for 3 weeks and loved it. Great staff.
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