Banner Thunderbird Medical Center

Category: Medical Center in Glendale, Arizona

Address: 5555 W Thunderbird Rd, Glendale, AZ 85306, USA

Phone: +16028655555

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Brandie Carrillo

Oct 24, 2022

Amazing care! Awesome nurses and staff! Very accommodating for family!

Me-myself An-eye

Oct 24, 2022

LOOK AT THE REVIEWS ,THIS HOSPITAL SHOULD BE SHUT DOWN FOR THE WAY IT DEALS WITH THE COVID-19 PANDEMIC AND ANY OF ITS CLIENTS ,DO NOT TAKE ANYONE YOU LOVE HERE.PLEASE READ THE REVIEWS THIS PLACE SHOULDNT BE PRACTICING MEDINCE WITH THE LACK OF EXPERIENCE AND HORRID DISREGUARD FOR HUMAN LIFE. I CANT GO INTO DETAIL BECAUSE OF A MALPRACTICE LAW SUIT IM FILING BUT PLEASE READ ALL THE REVIEWS BEFORE YOU TAKE THEM HERE.PLEASE And this garbage about fixing the problem i had, check this out ADMIN ((ITS TO LATE MY MOMS DEAD NOW)) Little late now should have fixed it when she was alive.worst hospital ever.

denise hazen

Oct 19, 2022

Spent an over night for observation. Tower A lower level. Got home and found 3 suspicious "bug bites " on my legs!!!

Veronica Castillon

Oct 14, 2022

Second visit within the last 4 months same horrible experience in the lack of care, experience and knowledge. The first visit my daughter and I were experiencing what we thought were complications from a flu diagnosis. The ER took our word that it was flu ( no testing) and wanted to treat with just a breathing treatment. I have severe asthma and my daughter had a history of developing bronchitis. She a young adult had to demand a chest X-ray while I could not begin the breathing treatment because I felt extremely faint and vertigo. No nurse came in to assist after multiple requests. Nearly 3 hours later they came with discharge paperwork. I let them know I did not successfully have a breathing treatment to no avail they sent us home. The next day we were still not improving and had Covid tests completed by our PCP. Those results were positive. How terrible we were spreading Covid in the hospital and they failed to even test us for it while we were there. The second most recent visit was accompanied by an inexperienced staff who attempted to draw blood and complete an IV. He was completely unprepared reaching over behind him to grab the tubes, IV materials while the pain from the inserted needle hit bout a 9 in pain. All that for him to say “ sorry they will have to try again in your other arm”. My arm to date is not fully healed with visibly purple/black bruising. I also was discharged with 2 conflicting diagnoses! They completely left it up to me on what dr order meds to take.

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Questions & Answers

do you have patient family overnight quarters?

SHARON WALLRICH | Oct 28, 2017
Gilbert Verdoza | Oct 28, 2019

If they do take Mercy Care and yes they do have patience overnight quarters

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What are visiting hours

Jan Park | Oct 28, 2018
Matt Brown | Oct 28, 2019

There are no set visiting hours

how do i find a patient in the hospital online

Tasha Holton | Oct 28, 2018
YC | Oct 28, 2018

I don't think you can

I am in the ER department. Nurses refuse to answer buzzer. I had to slide out of bed just to go to the bathroom. No one cares!!!!!!!! Maybe if I fell they'd care. My confidence in banner is completely broken

Shelly Vinsant | Oct 28, 2017
David Detert | Oct 28, 2019

I’ve been to the Banner Thunderbird ER 4 times since 2003, the last time was this past Wednesday, March 6. Every time I’ve gotten excellent service, from check-in to admittance. The 1st time was for a kidney stone. They gave me pain meds within 15 minutes. The 2nd time was for a gallbladder attack. I was taken right in, given pain meds right away, admitted as soon as they got my blood pressure under control and surgery the next day. The 3rd time was in an ambulance for a bout with vertigo where I was unconscience when they found me. Again, I was taken right in and admitted that afternoon. The last time was for 2 kidney stones. This time the pain had subsided before I checked in, but they still got me a bed within 20 minutes. In every case whenever I pressed the nurse button, one came within minutes. Everyone I came in contact with, including the custodian, was friendly, kind and responsive to my needs. Nothing but good service at Banner Thunderbird.

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Where's the physical therapy located

Vern Carpenter | Oct 28, 2017
YC | Oct 28, 2017

On campus

What is the wait time in the ER?

David Patnaude | Oct 28, 2018
YC | Oct 28, 2018

Depends. If you are dying and can convince them you are not a hypochondriac then not long. Otherwise you might be there a long time.

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Can i take my granddaughter home after a 24 re evaluation hold if she is ok. What will happen if i take her.

tina baker | Oct 28, 2018
Leonard Mendoza | Oct 28, 2018

I agree

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Why does a scheduled admit take so long....

Terry Peetz | Oct 28, 2018
Gwen Walters | Oct 28, 2018

Banner Thunderbird is a horrible hospital and if you can avoid going there, do so. Enter at Your Own Risk should be there motto.

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My mom just had an emergency surgery tonight and the staff here has been absolutely rude in every single The nurses are rude, I can’t even believe the treatment. Do NOT make the mistake in coming here people. They do NOT care & will demonstrate it

Stephany Hernandez | Oct 28, 2019
Gina | Oct 28, 2019

Leave this as a review

I need community service for my grandsons High School graduation credit's. He needs 120 hrs total from a non-profit organization. Can you help us?

Tencha Chavez | Oct 28, 2017
YC | Oct 28, 2017

This is a community board of google users. I don't think any official of Banner will see your question.

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Is there online check in for the ER?

Livin Rite | Oct 28, 2017
Rhae M. | Oct 28, 2018

No

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Banner T-bird lost my mother's dentures. I would like to know how to file and claim in order to replace them? Thank you

Janet Artis | May 30, 2022
Lisa Millage | May 30, 2022

I would call the hospital. Tell them the problem. They have a lost and found on every floor.

Can people in hospital have visitos?

Linda Potts | Oct 27, 2021
Toni | Oct 27, 2021

Not as yet, due to Covid, but you can call the hospital to enquire about that.

Di You work with Oscar insurance?

Luz Magdaleno | Oct 27, 2021
Shaun Hall | Oct 27, 2021

Its best to call your insurance and ask who is in network. Also ask how much is covered.

What floor is cardio

Jessica Cordova | Oct 27, 2021
Banner Thunderbird Medical Center | Oct 27, 2021

Hi Jessica, Thank you for the question. Cardiology Services is located on the First Floor. A site map can be located here: https://tinyurl.com/pvkkr25y

Do they have detox progam?

Jose Ramirez | Oct 27, 2021
Janet Blackburn | Oct 27, 2021

Unknown. But when you call them they are very helpful in getting you to their facility that offers that help

Is any one knows about how are they admitting patients for any emergency matters

Gabriela Gonzalez | Oct 27, 2021
James sandoval | Oct 27, 2021

Like any normal just go to the emergency

Will the ER sign me up for medicaid

Rick Robinson | Oct 27, 2020
Virginia Stevenson | Oct 27, 2020

Usually they can

Thus place takes wayyy to long, ive been here for well over three hours,now and still have yet to recieve any treatment, i would recommend going else where if,you in any kind of pain cause you'll be here for a while without any assistance

Baeley Ferguson | Oct 27, 2020
M B | Oct 27, 2020

If you have a minor complaint you can always go to one of the stand-alone Doc in the Box er's. Obviously if someone comes in with a heart attack stab wound or gunshot they're going to be placed in front of your minor cut or broken finger

Is this where the behaviour hospital is also

Donella Sparks | Oct 27, 2020
DAVID P NAPIERALA JR (GODFATHER) | Oct 27, 2020

YES IT IS DONELLA

How long is the wait?

Jennifer Rose | Oct 27, 2020
Robert Pilgrim | Oct 27, 2020

It depends on how busy they are could be an hour or two up to four or five just depents on what your being seen for and how busy it is. Seems to be less busy early in the morning

Is there grief counseling available at this location?

Gloria Valles | Oct 27, 2020
M B | Oct 27, 2020

For patient family members or just in general?

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What time do patient get discharge from hospital

Michela Camacho | Oct 27, 2020
M B | Oct 27, 2020

During the day

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What are Thunderbird behavioral health hours for visiting

Lisa Press | Oct 27, 2020
Robert Pilgrim | Oct 27, 2020

1130 to 1245 and 430 to 600 every day but sometimes change on holidays

What are your guidelines/pricing for the family overnight quarters if you have a family member admitted to your hospital?

Heather Bensyl | Oct 27, 2020
M B | Oct 27, 2020

I don't think they have any family overnight quarters. People sleep in chairs. You may want to call the hospital

Pain killers, I was there from early morning till early evening, they gave it to me twice, still not saying what it is, & when was bout to be released, they came in with papers

Juanita Ramirez | Oct 28, 2019
Juanita Ramirez | Oct 27, 2020

No question, just complaining. 19ave & Bethany that Hospital gave me OPIOIDS

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Abrazo Hospital gave me OPIOIDS, they ask me if I wanted pain killers said yes TYLENOL, while one nurse was there assistanting with a huge bump, finally the nurse comes back"ok Maam here your

Juanita Ramirez | Oct 28, 2019
Virginia Stevenson | Oct 28, 2019

You did say yes to pain killers. Tylenol is a inflammation reliever

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When I was there they had no respect for me & my family,, when they finally called me they asked questions why you there, I explained to them I was fighting fever for an entire week & couldn't shake it off no matter

Juanita Ramirez | Oct 28, 2019
Gina | Oct 28, 2019

Leave this as a review, and contact HR if you want to file a complaint.

Where is the S tower?

Loretta Bailiff | Oct 28, 2019
Banner Thunderbird Medical Center | Oct 27, 2020

Hi Loretta, Thank you for your question. The south tower is located off of W. Eugie Avenue.

Is there visitor hours in labor and delivery ?

Cheri Kinkead | Oct 28, 2019
DAVID P NAPIERALA JR (GODFATHER) | Oct 28, 2019

FATHERS/ HUSBANDS GET FREE REIGN 24/7 OTHERS DURING DAY ARE ANYTIME BUT AFTER 8-9p? YOU HAVE TO GET ACCESS THRU THE SECURITY FOLKS

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Do you have oral surgeon's on staff or is that only at Banner University?

Michelle Mills | Oct 28, 2019
DAVID P NAPIERALA JR (GODFATHER) | Oct 28, 2019

BANNER THUNDERBIRD HAS STAFF ORAL SURGEONS ON CALL WHEN NOT NEEDED AT THE HOSPITAL

Do they have a orthopedic on call?

Mario Garcia | Oct 28, 2019
DAVID P NAPIERALA JR (GODFATHER) | Oct 28, 2019

YES THEY DO

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How ca i get the peper work from a patient

Candelaria Lara | Oct 28, 2019
Gina | Oct 28, 2019

Unless you have guardianship or power of attorney over that patient, you don't have a legal right to obtain their paperwork.

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Can you have cigarettes

Diana Yeomans | Oct 28, 2019
Robert Pilgrim | Oct 28, 2019

There is no smoking at any banner property

Can you smoke

Diana Yeomans | Oct 28, 2019
Bradley Rich | Oct 27, 2021

Technically if it doesn’t have tobacco..

Is Shellye Pendleton in the Hospital? & What room is she in

Robert Kyles Jr | Oct 28, 2019
Bryan Estrada | Oct 28, 2019

Thats not something a hospital is willing to answer publically.

Are you part of the copper unit

Barbara Morales | Oct 28, 2019
Robert Pilgrim | Oct 28, 2019

Copper unit is part of the ER dept

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Where is the family pharmacy

George Hubbert | Oct 28, 2019
Simon Castro | Oct 28, 2019

On the first floor, by the main entrance. The pharmacy is inside the gift shop.

Do you have a program for alcoholism

jacqueline Armstrong | Oct 28, 2019
Lovelypinkheartmarshello pinkylove | Oct 28, 2019

They should

Do you need to be in a suicidal state to be accepted into the program?

Susie Reyes | Oct 28, 2019
Bev Alexander | Oct 28, 2019

No diffently not .if you are just feeling depressed or hearing voices or anything of that nature and you feel like you may need some help to cope with anything that you might be dealing with then this is the place to contact . Not everyone dealing with depression is suicidal but they don't want you to get to that point where you may get to that point .

How to get X-rays and medical records

Tami Featherstone | Oct 28, 2019
Collin | Oct 28, 2019

The info is right here: http://bfy.tw/MI5W

When are visiting hours

Amanda Becerra | Oct 28, 2019
Robert Pilgrim | Oct 28, 2019

1130 am to 1245pm and 430pm to 6pm only for the behavioral health units

I need to know if you have places for family members to stay for their family member in the ICU?

Kelly Gusman | Oct 28, 2019
Yo V | Oct 28, 2019

Idk about icu but in a regular room, I stayed in my dad's room. Ask for a recliner.

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How long does the complete hip replacement on Dec 17 last

Deanna Mueller | Oct 28, 2019
Jason Hind | Oct 28, 2019

Total replacements are actually pretty quick. You might be looking at about an hour and a half in surgery. Keeping in mind that doesn't include registration, pre-op, post or anything in between that might hold things up.

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Is this inpatient?

Luis Corley | Oct 28, 2019
Danny Selik | Oct 28, 2019

Yes

Why is it I feel like I'm being held hostage when I come here? Doctor came in for all of 30 seconds and Ive been ignored since. In the ER! Every time I come in here Im treated like I dont exist and sit in a room for hours. I could be dead in here!

Beth Turner | Oct 28, 2019
KAYLA CAMPBELL | Jul 29, 2022

Hey This is Kayla Campbell from Denver Colorado. I just wanted to let you guys know that my second grandma Campbell is in the hospital in Perioa Arizona. And we think that my second grandma Campbell is going to be passing away from the hospital in Perioa Arizona.

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Do you have tours of the maternity ward?..if so when?

Heather socash | Oct 28, 2018
Matt Brown | Oct 28, 2019

I believe they do. You would have to call to set up times. Not sure though.

Where can i find my baby's newborn picturws??

Josefina Ochoa | Oct 28, 2018
AK “Retr0Gamer1971” Benjamin | Oct 28, 2018

Call the main information line. They will direct you.

What time does the gift shop close?

Stacy Pew | Oct 28, 2018
Elizabeth mojita | Oct 28, 2018

6pm

Where do I go in when my wife is giving birth?

Brian Kidd | Oct 28, 2018
Elizabeth mojita | Oct 28, 2018

You go to the emergency room entrance let them know your wife is in labor.

Where is the EKG dept located in the hospital

Coby Macdonald | Oct 28, 2018
AK “Retr0Gamer1971” Benjamin | Oct 28, 2018

First floor near the labs. If you are an er patient they will do it in the dept for you.

Are the young ladies at Info deal volunteer? They are extremely nice and compassionate and patient

Julia Hasan | Oct 28, 2018
Sandy H | Oct 28, 2018

Yes, and mostly elderly. They are amazing! The info desks are all volunteers

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How long does it take to insert a port

Susan Stone | Oct 28, 2018
Patty saenz | Oct 28, 2018

I would call to ask they might have an estimate

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Where does a person park & get to A wing??

Rick Graninger | Oct 28, 2018
Brett cimrhakl | Oct 28, 2018

No specialized parking unless it's a emergency then head for the main office which is more to the north east part but on north side

Is there mental health here?

Glen Schneider | Oct 28, 2018
jasim Abdul-wahid | Oct 27, 2020

I have a complaint against nurse called Joanna level B my wife was room 11 bed one and this nurse gave my wife a hard time she called me and complain about her and she was very rude person how is big Hosp with this reputation to have rude people like this in the their stuff she refuse to call a cab for her she said she have another patient and she doesn’t have the time to do that and after she complained about her after 10 minutes she want to release her from the hospital I think for a personal matter after that I ask her to call the cab for her because I can’t see refused and then I called a car and I told her to stay with her at the main entrance wait for the cab to show the release documents to the driver and put her in a cab sheriff use that and she is argue with me on that please do take action against this nurse and some other nurse like her is it going to hurt your reputation my name Abdul Wahid my phone number 60267 94380 Call me if you have any questions my best regards

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