BILL COLLINS LINCOLN

Category: Car dealer in Louisville, Kentucky

Address: 4220 Bardstown Rd, Louisville, KY 40218, USA

Phone: +15024599550

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–6PM

Reviews

Richard Glasser

Oct 26, 2022

oil change and inspection... professional and painless. This is what service should be.

Norm Hyberger

Oct 20, 2022

I took my 2016 Ford Fusion in for 8 recalls. The service advisor said they needed about 3 days. I asked that they call me on the 3rd day and let me know status. I got no phone call and the next 2 days were the weekend.I called the next 2days and they gave me the service advisor voice mail. I left voice mail both days and got no calls. I then asked for the service manager and they gave me his voice mail, so I left him a message and he called me later that day and said they were going to pull it in service area after lunch. I said don't bother I was coming to pick it up. After 8 days all they had done is ONE recall. I was in shock.

John Hardyway

Oct 18, 2022

I'm a truck driver from Louisiana. This company can't fix ford cars.! They kept my ford edge for months, days. All my car did was run hot. They were to change my thermostat. My car ran hot three time after taking it back to them. Last time I took it back. The said my car is not able to be driven. Now I have to figure out how to get home to Louisiana. Ford all the money I spent and you all crashed my engine from pressure test. Someone has to pay. Tony Perry is a lier and Jason Roney.! I want my money back

James snyder

Oct 10, 2022

Very disappointed with the lack of efficiency associated with the customer check in process. Why it is necessary for the representative to make a personal visit to the customer's vehicle to acquire information such as mileage is ridiculous when in my case, I knew the current mileage. The individual appeared to lack organization and the time wasted on his activities contributed to taking at least 15 - 20minutes per customer to be checked in. I was there for over 3 hours versus 2 at the most in previous visits plus it was a Friday morning. Other than this problem, the service from the shop, especially by Mr. Southard was outstanding.

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Questions & Answers

How is the service dept?

Scott Weidauer | Oct 27, 2018
L | Oct 27, 2019

Didn’t call back when told they would, didn’t fix car in time frame promised.

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Do you guys repair all types of makes? damaged cars also?

Kiran kumar | Oct 26, 2021
BILL COLLINS LINCOLN | Oct 26, 2021

We repair Ford, Lincoln, and Nissan vehicles and our collision department can repair any make and model.

What was the name of the grocery store where Bill Collins Ford is now on Bardstown Road?

Robin McGuire | Oct 27, 2019
Angie Soeder | Oct 27, 2019

Was it Pace?

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Is it true that loaners are not offered to customers for recalls? I have three and my service advisor said it would be two - three days to fix.

James Johnson | Oct 27, 2019
Mark Spears | Oct 26, 2020

I have bought 3 F-150's here over 20 years. I asked for a loaner on a recall repair, was told no loaners for recalls. Said repair would take 2 days. Called 9am on 2nd day, was told they got parts in, shold repair and be back by afternoon. What the hell was the first day for, just to inconvenience me more? Might be time to switch teams!

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Why can't I ever reach anyone on the phone there?

Terry Elstone | Oct 27, 2019
BILL COLLINS LINCOLN | Oct 27, 2019

Terry, our switch board operator is always available to help get you connected to the correct personnel or department. She can be reach by calling 502-459-9550 & following the prompts to the operator. Thank you!

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Does this dealer take old cars in as down payment for another car?

Michael McCray | Oct 27, 2018
Cyril Thomas | Oct 26, 2021

Yes, that would not be an issue. The amount varies depending on make model and condition of the vehicle.

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Do you need an oil change if your car doesn't have 3000 miles on it before six months?

Danny JONES | Oct 26, 2021
Sherry Rich | Oct 26, 2021

Every 5000 miles

Loosened the lugnuts on my wheel and when asked for alternative theories said it must've happened before it sat on our lot for nearly a month being repaired.

Ashley Howard | Oct 26, 2020
Kirk D. | Oct 26, 2020

If I were you, I would call them and ask to speak with the service manager. His name is Jason Roney.

Who should i ask if bill collins already recieved my insurance copy for the new registration of our leased ford explorer 2017 model?

Ronald Pilapil | Oct 27, 2019
Pamela Smith | Oct 27, 2019

I was going to say call someone in the service department or loan office.

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Do i need an appointment for an oil change?

Terri Tyree | Oct 27, 2019
Amanda Larimore | Oct 27, 2019

They dont take appts. Expect to be there 1.5 to 2 hrs any given day for an oil change

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What is the hourly rate for Desiel mechanic?

luke conder | Oct 27, 2018
Paul Orr | Oct 27, 2018

I am not sure, I have a gas engine.

How much the 4 tires cost for 2014 ford explore xlt .including labor charge

Marty Dhakal | Oct 27, 2018
Garry Moore | Oct 27, 2018

Call them up. They will give you a quote over the phone

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I need to change the tire for my 2014 ford explore xlt how much it gone be cost ? Roughly estimate plz .

Marty Dhakal | Oct 27, 2018
Michael Higgs | Oct 27, 2018

I bought my tires at Bill Collins, they shopped for local discounts. Compared pricing with Walmart and Goodyear. They Would match advertised price. I bought better tires cheaper than expected. It's worth checking them out. See for yourself.

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