How is the service dept?

Scott Weidauer | Oct 27, 2018 | Category: Car dealer in Louisville, Kentucky

BILL COLLINS LINCOLN - All questions

Address: 4220 Bardstown Rd, Louisville, KY 40218, USA

L | Oct 27, 2019

Didn’t call back when told they would, didn’t fix car in time frame promised.

Amanda Larimore | Oct 27, 2019

It's great if you have your entire day to waste waiting on your vehicle, or want to return 2 and 3 times for an oil change.

Cory Colson | Oct 26, 2020

Set an appt. Arrived the night before to drop off (with a friend who'd drive me home). Glad I did. Talked to service advisor who said they wouldn't be able to look at it in a day. Would most likely be a couple of days, and they had some other trucks come in, so not sure when they'd even be able to get to it. They said they would call back with a loaner. That was 2 weeks ago. Tried calling and no response back. What's the point of making an appointment if they can't keep it. Other trucks should have been queued behind me. Difficult to get ahold of, don't call back. Seems like a recent problem, heard service used to be very good!

Jennifer Poole | Oct 27, 2019

Horrid!

Mike Spurlock | Oct 27, 2018

Hit and miss. Good one time, not good the next.

Todd A | Oct 27, 2018

I take all of my vehicles to Bill Collins. The service department is great.

Jennifer Asbury | Oct 27, 2018

Excellent service department!

RM Osborne | Oct 27, 2018

Very good service department.

James Franklin | Oct 27, 2018

Great

Theresa Deem | Oct 27, 2018

i have no problem with the service.. I get in and out within 45 minutes for an oil change

ryse night | Oct 27, 2018

I have no problem with there service . One of the best around.

James Lee | Oct 27, 2018

I own 3 fords and I take all of them to service there. I haven't had any issues with their service department.

AJ | Oct 26, 2020

Hasn't been good to me. Very hit or miss. I prefer Town and Country Ford.

Brenda Adams | Oct 27, 2018

Excellent

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