M&T Bank

Category: Bank in Frederick, Maryland

Address: 91 Routzahn's Way, Frederick, MD 21701, USA

Phone: +13016823462

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–6PM

Saturday: 9AM–1PM

Reviews

Robert Logan

Jul 6, 2022

First of all, I am mostly an ATM user and rarely go in the bank; but I've had to get help from the staff there before. Recently I had to get help with cancelling a check that was never received (Post Office issue) and also had to get some documents notarized. The person who I called to check to see if they had a notary was very polite and professional. The service I received in the bank was also quick, polite, and professional. I can recommend using their service.

Mark and Sarah White

Jul 30, 2020

I have been going to this location for over 5 years now and have never had an issue with customer service! They have been quick, friendly and professional! Frankly I dont understand the terrible reviews because everyone has always been so sweet to me and my little ones (when we used to be able to go in placees). I will continue to use this branch!

Ben Ham

Feb 21, 2019

I was previously confused at why this branch had only two stars. They've always been helpful. But recently I had a very simple issue that needed to be fixed and tryed to do it over the phone. I was told that it couldn't be done over the phone but that it had to be done today. The teller said the manager could do it, but the manager wasn't in that day. I'm at work all day and can't take time to visit the bank. So I guess this issue is unresolved. Just shame a customer service business doesn't have better customer service.

elizabeth morgan

Aug 10, 2017

Always a hassle to cash a check here from my own account written in my name! Attitudes and customer courtesy are among the worst I have ever seen. After many years as an M&T customer, I am thinking of changing banks...

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Questions & Answers

Id like to know if all of your branches are in competition to lose business? Or if all of your employees are miserable or what. I have never encountered a nice person that works here. Does everyone hate their job or is it just a requirement.

Codi Watkins | Jul 3, 2019
Amy Robinette | Jul 4, 2019

Wow! I’ve been very happy with customer service at Wormans Mill! Sometimes I have to wait a bit but other than that, no complaints.

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