Apple El Paseo Village

Category: Electronics store in Palm Desert, California

Address: 73445 El Paseo, Palm Desert, CA 92260, USA

Phone: +17608629710

Opening hours

Sunday: 10AM–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Adrian Mendoza Martinez

Oct 25, 2022

Hey apple I want to ask a question, can I trade in my old phone for a kinda newer one not like the iPhone 11, IPhone 12 or any higher like for lower for IPhone X or XR plz reply thank you.

Jan Moore

Oct 22, 2022

You wait forever and end up leaving..cant get any answers and no one seems to care

RAUL MARTINEZ

Oct 18, 2022

Good shopping

Kevin Heaney

Oct 14, 2022

I went in here for help with my phone. Bekah was the salesperson who helped me. She was incredibly kind and helpful. She answered all my questions and was very patient. I will be back bc of her!

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Questions & Answers

how do i make a reservation at the el paseo apple store

Linda Turetsky | Oct 26, 2018
Milt Swimmer | Oct 26, 2018

can i make a reservation on line

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I need an appointment......please

Bibiana Roman | Oct 26, 2018
dennis beres | Sep 25, 2022

i would like to make an appointment for Wednesday at 11:00 a.m. at the El Paseo Village store.

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How much do they charge to replace screen on phone a Ipone 7

Silvia Alegria | Oct 26, 2018
Jalynn Edmon | Oct 26, 2019

Not even, its $169 but comes out to about $183 after tax.

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How long would it take to replace the battery on my iPhone 6?

mike dichtel | Oct 26, 2018
William Gerber | Oct 26, 2018

In my case (El Paseo store), one hour waiting to have my phone checked to see if it needed a new battery. It did, so they ordered one. A couple weeks later, I got an email notice that the battery was in. I went to the store and was directed to the back of a line of about 15 people waiting to see a technician. And I was told I would have to leave the phone for three hours to have the battery changed. I left.

How do I make an appointment

A Google User | Oct 26, 2019
Jane Lederer | Sep 25, 2022

Can I make an appointment at the Apple store for tomorrow

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how much do you charge to repair my MacBook air 13". I got some kind of virus

Loren Stassart | Oct 26, 2018
B Kaye J | Oct 26, 2018

Cell and schedule an appointment with/at genius bar.

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I lost my cell phone today on the golf course in Palm Desert. How do I suspend service and protect my phone from being used or my info on it retrieved by someone else?

Jan Houston | Oct 25, 2021
Ghassan Fares | Oct 25, 2021

If you it's IPhone, there is an App on it called find my phone, use any of your friends IPhone cell and through that you will be able to find your phone. Also see the below How do I disable my lost phone? Use Android Device Manager. Any visible device that is turned on and has location tracking enabled should be marked on the map. Select "Lock," "Disable," or "Erase all Data" if they are available.  www.wikihow.com › Disable-a-Stol... 4 Ways to Disable a Stolen Mobile Phone - wikiHow

How do I schedule an instore appointment to resolve ID issues?

Wayne Edwards | Oct 25, 2020
George Conkwright | Oct 25, 2020

You have to go into the store and see it up again unless your genius tech gave you a number to call from the last appointment you missed

How do I reset the login password on my MacBook Pro if I forgot my password

Kaitlen Arestizabal | Oct 25, 2020
George Conkwright | Oct 25, 2020

You can just Google that question

my I-Pad stopped abruptly. no signal, no charging mode...nothing. can it be fixed. would hate loosing my data.

Sidney Miraz | Oct 26, 2019
Manuel Galindo | Oct 26, 2019

They're pretty quick about assisting customers If they can't fix it there they can lead you in the direction of where to get it fixed but a pretty sure it can be done there

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How do I unlock my I pad?

Brian Patrick | Oct 26, 2019
Michael S J | Oct 26, 2019

There are probably five different ways to get into your iPad without having your passcode but some of them involve resetting the entire iPad would you lose everything or going online using your Apple ID and resetting it from iTunes. Easiest way to do is make an appointment at the Apple Genius Bar let them do it in 5 minutes

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How can I make an appointment I just bought a new IPad and there are several things I need help?

A Google User | Oct 11, 2022
Andrew Nguyen | Oct 18, 2022

Scheduling an appointment could be done online at apple.com or via phone

How can I make a reservation for service!

William Lanese | Sep 25, 2022
Michelle Marean-Williams | Oct 4, 2022

Call Apple Support and they will make an appointment which will probably be a few days out.

can apple transfer all data and info photos in store from one broken inactive apple iPhone to a new not yet set up apple iPhone, how much cost to do this?

George | Aug 26, 2022
Sammy Bedoguez | Aug 26, 2022

I'm really sorry 😞 😔 my friend,,,I went to the store,for the same problem,,but with me was with my laptop and they didn't help me,,,I called at the Apple support center and they helped me. In the store was a bad experience. It's better if you call.

I am Canadian, but bought my IPhone 13 when I was in Palm Desert last January. I have just noticed the glass over my camera lense is broken. I pay monthly for Apple Care. Can I have it fixed in Canada?

Melanie Flahr | Aug 26, 2022
Jose Alvarez | Aug 26, 2022

Yes just call apple care, they will instruct you on what you need to do.

HOW MUCH IS THE COST OF THE COVER FOR THE IPAD AIR 5TH GENERATION?

Conrad Lembers | Aug 26, 2022
Eduardo Rocha Patiño | Aug 26, 2022

Depending on style and material and brand, cost is from $39.95 up to $ 79.95. You can always call rhe store or check their website.

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I was locked out from cell, i have called/visited my carrier Verizon and have gone to Apple store in PD. 5 visitsNeither companies can proivide any support I have been bounced araound from place to place, and mutlitple hours with Apple still no help

Esmeralda Ramirez | May 28, 2022
Robert Lazo | May 28, 2022

We're you locked out due to forgetting your password? If so you can connect it to a computer put it 8n DFU Mode and restore your phone to factory settings and start all over. Google is a great resource

Is a reservation required?

Jesse Weinger | May 28, 2022
Robert Lazo | May 28, 2022

For genius bar yes

is your genius bar open?

James P. Gibbons | May 28, 2022
Robert Lazo | May 28, 2022

I do not work there myself but the Apple store is open until 7pm and you will need an appt to talk w the folks at the Genius bar.

When can I get an appointment to the Apple Store in palm desert .

Astley brown | May 28, 2022
Robert Lazo | May 28, 2022

Once you go online to the apple website and type in your reason for wanting to set up an appt at the store you can choose an appt time and date at that time. Good luck

can i make an appointment at the el paseo store online?

Judy Shadden | Mar 29, 2022
WDA | Mar 29, 2022

A genius bar appointment is made at the store.

If I buy an iPhone today 3/10 and pick it up at the Plam Desert Ca store on El Paseo how do I get a tech to set it up

Bob Migliorino | Mar 29, 2022
Ben E. | Mar 29, 2022

You can make an appointment with them. Some times same day.

does this store accept cash? is there a opt out for using the i cloud? can one transfer the music library (music program) from old laptop into new laptop?

mata matamuertos | Mar 29, 2022
WDA | Mar 29, 2022

Go into the store for specific answers to your questions as all apple staff will help you.

How make appointment at Genius Bar at Palm desert Apple store

Susan Piche | Mar 29, 2022
Rhonda Peckham | Mar 29, 2022

📞

I got AirPods 3rd generation for Christmas and want to upgrade to airpod pro. Do i need an appointment?

Bob Herrick | Jan 28, 2022
Rain Storm | Jan 28, 2022

You need an appt for everything in there or you'll be waiting a very very long time!

How can I book an apointment at the genius bar in store

Jeanne Leblanc | Oct 25, 2021
Luis Castaneda | Oct 25, 2021

Call for an appointment

do i need to make an appointment to come in and purchase an IWatch

Bill Seals | Oct 25, 2021
Kim Rudy | Oct 25, 2021

I would or go on off hours. Maybe now that the new stor is open downtown it will be less busy. That one is amazing.

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How to I make an appointment at the Apple Store in Palm Desert Ca?

DIANE THOMPSON | Oct 25, 2021
Salvador Hernandez | Oct 25, 2021

Need to call or get on their website

I want to buy a new iPhone and iPad do I need to make an appointment?

Gene Hawkins | Oct 25, 2021
Saurav Atthi | Oct 25, 2021

More than likely you'd have to. I've seen lines twice last week and I'm sure due to covid capacity limitations, you'd have to make one.

is the store open

Amor Eterno | Oct 25, 2020
Andrew Nguyen | Oct 25, 2020

Yes

Will your store be open tommorow September 29 2020?

elena diaz | Oct 25, 2020
Ms. Nancy Medina | Oct 25, 2020

Yes

They fix broken iphone?????????

Our generation Dolls channel | Oct 25, 2020
George whiplemyer jr. | Oct 25, 2020

I would call Apple first. They were closed a few days ago when I was down there and they are normally open the time I was there.

I need to have my phone checked, how can I get an appointment or where can I go to have it checked?

Maria Carrillo | Oct 25, 2020
Dessa Galoso | Oct 25, 2020

U can go there directly and ask for an appointment. Idk that time when i tried online, it doesnt allow me.

Need appointment to fix IPhone. Has neon stripes on face

Pam Smith | Oct 25, 2020
James Madison | Oct 25, 2020

Yes

Are they open or still closed because of the cov-19?

David Díaz | Oct 25, 2020
June Dyer | Oct 25, 2020

Iwant to buy a new I phone. Can you transfer my current phone information to the new phone at your store?

Do you have the iPhone 6 in stock?

Daniela Diaz | Oct 25, 2020
Araceli Torres | Oct 25, 2020

The last time I went in December they still had it

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how to book an appointment at the local store?

Paula Cramer | Oct 25, 2020
B. W. | Oct 25, 2020

First come first serve.

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Do you repair a damaged iPhone screen?

Alfonso Masoliver | Oct 25, 2020
George Conkwright | Oct 25, 2020

I don't know if they do it there but they may ship it off to get it done

I have a battery recall ..how do I take care of this ?

pedro navarro | Oct 26, 2019
Manuel Galindo | Oct 26, 2019

I would Start by taking it down to the store speak with the representative and they can lead you from their

how do i make a reservation at el paseo apple store

Constance Bennett | Oct 26, 2019
Chuck Peretti | Oct 25, 2020

mi I6 won't charge

How do I reserve a training session at my local store

Patty Bauer | Oct 26, 2019
Marilyn Dyer | Oct 26, 2019

Just call them.

How much will a screen repair be on an Apple Watch series 3?

Sierra Foster | Oct 26, 2019
Manuel Galindo | Oct 26, 2019

Not to sure but if you give them a call a Technician answers the phone every time

Can the battery be changed out in I POD?

Chris Higgs | Oct 26, 2019
Diya Shehab | Oct 26, 2019

I changed out my iphon battery.. But for the IPod i think you need to check the online custmer services to know 🌼👍🌸

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my battery died on my iPhone 6. Can it be replaced and is there a cost? The phone will not charge.

Alese Jones | Oct 26, 2019
Sarah Lindsay | Oct 26, 2019

If you have insurance then it's not a cost. Go through the phones insurance.

I need my iPhone repaired. Can I make an appointment online?

Cookie White | Oct 26, 2019
Michael S J | Oct 26, 2019

yes you can that's not a problem

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What quick charger is good for the I phone 8

Peggy Andrews | Oct 26, 2019
Sarah Lindsay | Oct 26, 2019

Morphie would be the expensive option and the reasonable choice would be on Amazon they could value ones. I prefer the ones that can do two devices at the same time. Also if it can charge one device and then another.

Do they charge for an iTunes disabled iphone

maximilianmus oh yeah yeah | Oct 26, 2019
Mariana Rivas | Oct 26, 2019

No. Thats an iphone software update, meaning they could help you with no charge

Do I need an appointment to buy a product?

Shirley Nichols | Oct 26, 2019
Georgann Lovejoy | Oct 26, 2019

my new apple pro pencil will not work. help!

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do i need a reservation to add a apple i. d.

Jim Shelby | Oct 26, 2019
Marilyn Dyer | Oct 26, 2019

I went in without one.

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I have a iPhone 10 that was purchased at the Apple Store in Omaha, Ne about 45 days ago. When someone calls it may ring or just ring once, in the past couple of weeks I have missed several calls. I have checked the setting and they are ok.

Jon Hoffmaster | Oct 26, 2019
Haig Shanna | Oct 26, 2019

If you can schedule an appointment do so. If you're visiting or on vacation, you can try walking in. They are very busy during season, so if you do try a walk in, be waiting out front for the doors to open at least 15-20 minutes prior to opening time. They will come outside and check you in.

Hey do you know why my iPhone 6s can’t stay charged it restarted once it get to low but I do have a little crack in my screen idk if it is the phone battery or if it’s just the damage of the screen if it is the screen how muchfor a new screen???

Chris Crutchfield | Oct 26, 2019
Brogan Stich | Oct 26, 2019

You could try factory resetting your phone by holding your power button and home button at the same time for roughly 30 seconds. The screen will flicker a few times. After that you could check the charger. Make sure that works using a different phone. Baring those options you'd have to take it in to get a more detailed analysis. New screen replacement can vary, best to check inperson. Some third party repair stations can be cheaper but the repair quality from Apple Is the gold standard.

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Hi do you guys have I phones

Cali Sanchez | Oct 26, 2019
David Navarrete | Oct 26, 2019

Yes, that's what they sell there. They sell IPhones and other Apple products like watches, laptops and accessories.

I do not have a 'guest password' yet my imac is asking for it and will not let me into my computer.

Linda holden clode | Oct 26, 2019
Mona Davidson | Oct 26, 2019

That's very strange. I think you need to call the store or the Apple help line and see if they can talk you through it

Do they allow small dogs while shopping

Donovan G Whittaker | Oct 26, 2019
Mona Davidson | Oct 26, 2019

I have never seen them ask anyone with an animal to leave.

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Do i need an appointment to purchase a computer? Or can i walk in and go?

W B | Oct 26, 2019
Mona Davidson | Oct 26, 2019

Walk in, make an appointment. I didn't even make it home when they called me to come back. Now, the season is starting, so it may be longer but not more than a few hours.

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Apple store replaced my iPhone 6 a few months ago due to swollen battery. Now iPhone 6 not holding a charge. Took it to Best Buy for $29 replacement battery & Geek Squad discovered swollen battery again! Will Apple store replace my phone again?

A Google User | Oct 26, 2019
Eileen keohane | Oct 26, 2019

I have no idea....make sure you call and make an appointment, so you don't have to wait.It can be long!!

How can i make an appointment?

Sid Moskin | Oct 26, 2019
Mona Davidson | Oct 26, 2019

You can also use their 800 number, which worked beautifully when in Thousand Oaks, but I have found here it is easier to call the stores number or walk in to set up an appointment.

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If I lose an AirPod charging case but still have the actual airpods and I have to get a replacement.How much would it cost?

Gina Reyes | Oct 26, 2019
Eileen keohane | Oct 26, 2019

Call Apple Store, El Paseo

Do I need to make an appointment to have the battery in my iPhone changed, or can I just come in?

Kevin Sweeney | Oct 26, 2018
David Navarrete | Oct 26, 2018

I made an appointment and I was helped rather quickly. I've heard of people going in without one and waiting hours...

How much does it cost to get iPhone 7 screen fixed

Elisha Baber | Oct 26, 2018
Sarah Lindsay | Oct 26, 2018

160 to 140

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Is it possible to speak with a human by phone?

Brian Lafferty | Oct 26, 2018
Mona Davidson | Oct 26, 2018

In my experience you have to go in. You can try to call the direct number, but I always ended up with the central booking number and that didn't help me at all. Once I went in and spoke with them (and they are extremely nice) I was able to get an appointment and my issue resolved and on my way very quickly.

Do you have the IPhone Xs Max 256 available?

Grace Martinez | Oct 26, 2018
Mona Davidson | Oct 26, 2018

I would assume that they have this phone available.

Is my genius bar appointment 1:20 pm for tomorrow Tuesday (Oct 2), or is it for Wednesday (Oct 3)? Thank you. Linda

Linda Dyer | Oct 26, 2018
Jac | Oct 26, 2018

You can call once the store opens and find out.

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Can the help me make an Apple id

Bulldozer0427 | Oct 26, 2018
George Wolf III | Oct 26, 2018

Yes. Easily!

do you have a battery for my macbook air (13-inch, mid 2012) s/n: C02JN0T2F56J in the store for pickup today? I will install myself unless it can be done while I wait.

Steven Salzman | Oct 26, 2018
Mona Davidson | Oct 26, 2018

They have a pretty good supply, but you definitely need to call the store and make an appointment. Don't call the general number, call the El Paseo store.

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I am a new MacBook Air user. Interested in taking classes at the store. How do I find out the topics covered and schedules?

Patty Bauer | Oct 26, 2018
Steven Mariscal | Oct 26, 2018

Call or setup an appointment online.

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how do i make a reservation for in store genius?

Gayle Divine | Oct 26, 2018
Danny Montgomery | Oct 26, 2018

Call

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My mini iPad is dead (black screen and nothing else). What do you charge for diagnostic service and for repairs? Thank. Peg Boortz

Peg Boortz | Oct 26, 2018
B Kaye J | Oct 26, 2018

Sounds like it's bricked.

How do I make a reservation for help with my account and devices?

Lorne Ruby | Oct 26, 2018
Steven Mariscal | Oct 26, 2018

Online at the Apple website you have to have an Apple ID and log in and fill out all the information. Unfortunately for this particular location is extremely difficult to get an appointment. All the times I have tried that they're not available.

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can I make an appointment on line

Milt Swimmer | Oct 26, 2018
Steven Mariscal | Oct 26, 2018

Yes but with this store it is almost impossible

can i make an appointment on lin

Milt Swimmer | Oct 26, 2018
Steven Mariscal | Oct 26, 2018

You can but this location is very difficult to get an appointment online.

We came in to buy two iPhones we were there for about 20 mins nobody asked if we needed help but yet white people would go in and they would ask if they needed help. Really unprofessional and racist.

Vanessa Alvarado | Oct 26, 2018
T Frerks | Oct 26, 2018

Wow and the response is not any relief that you misunderstood and I have bought apple for 15 years and I will not accept this as acceptable treatment of you! From one mother to a mother it is unacceptable to request you do the work when you walk into an apple store! An entirely new world of computing is awaiting and thank you for letting me know what happened so I can support your frustration by taking my substantial business and personal computer purchases from apple and start exploring the PC world and yes that is the intolerance we need to stand together and support the retailers and manufacturers that understands it is equallity, no exceptions or excuses. The end of ignorance starts by making the ignorance intolerable.

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This is impossble to talk with someone from this store to check if they have what i n!!!! So tired to get these stupid answering machins!!!!!!!!! I need to buy a new battery for my i phone and i don t want to drive one hour and half for nothing. !!!

nathalie colin | Oct 26, 2018
Steven Mariscal | Oct 26, 2018

They won't sell that to you. You have to have them install it.

How much will it cost to change a battery

Martin Alba-perez | Oct 26, 2018
Steven Mariscal | Oct 26, 2018

For what device?

How much is an iPhone 6 plus worth?

Dr. Diane M Kline | Oct 26, 2018
Becca Pelsh | Oct 26, 2018

Tough to say, unless you want to ask Apple directly. Asking Google search will probably give you a much better idea.

How much do they charge for an Apple Watch crystal?

Kate Starkey | Oct 26, 2018
Becca Pelsh | Oct 26, 2018

An employee from Apple can give you that information. Please call the Apple store or check on the Apple Website.

Do I come into store to buy replacement battery for Iphone 7?

Sarah Berger | Oct 26, 2018
Becca Pelsh | Oct 26, 2018

Before you make the trip, please contact the store to make sure they have the battery on site especially if you're going to have one of the Geniuses install it.

how can I make an appointment. No time to set on hold for 30 minutes!!!!!!!!!!!!!!!!!!!

Kari Moeller | Oct 26, 2018
Anuradha Piyadasa | Oct 26, 2018

Go there. Their customer service is really good.

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how do I turn on a setting that will label where my photos are taken? Thank you....

Lynn “Lynnie” X | Oct 26, 2018
Anuradha Piyadasa | Oct 26, 2018

Is this question about annApple product?

how do I make an appointment at the genius bar

larry feiner | Oct 26, 2018
Becca Pelsh | Oct 26, 2018

Call or go to Website

I cannot update my apps on my iPhone and iPad, is there a way to reset apps?

Al Arita | Oct 26, 2018
Brad Whitehead | Oct 26, 2018

Just call Apple, or, plug into your laptop if you have Apple I times installed. The updates w I'll will go through the Lap top .

Can you get your phone reset for free? Here

Denise Torres | Oct 26, 2018
Oscar Carbajal | Oct 26, 2018

Yes. They should be able to help you reset it to factory.

I need an appt. today to get a new password and apple Id I have lost my old one and my phone is on activation lock

Judy Foudy | Oct 26, 2018
Tommy Lindenmuth | Oct 25, 2021

Is there any way that I can unlock my Apple iPhone without going into a store if it I've been locked up

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Can I buy iPhone in apple store cash?

Cathlyn Pacis | Oct 26, 2018
Aydrik P | Oct 26, 2018

Yes I belive so

i have an apple 6 plus and it is acting up pretty slow. it has been updated to the latest IOS. Will changing the battery help solve my problem?

David Bryant's Assistant | Oct 26, 2018
Bob Raker | Oct 26, 2018

According to an article on CBS this morning, yes it will help. They said Apple charges $79.

I would like to make an appointment for technical assistant with my MAC PRO and IPAD PRO. How can I do that?

Kay Roberts | Oct 26, 2018
Becca Pelsh | Oct 26, 2018

Online is usually the easiest. In my experience online chat is quickest but sometimes the appointment time will not set properly that way (not sure why). Very smart to make an appointment. Dropping in, especially during the holidays, can be an absolute nightmare.

How can I get a copy of my receipt for my Ipad purchase made on 11/22/17? Cannot get through to the store by phone. Rings then goes busy.

A Google User | Oct 26, 2018
Yanderit Dominguez toral | Oct 26, 2018

If paid by credit or debit, ur bank statement will have the transaction number so that is ur receipt or go directly to the Apple store where you bought it

Can they fix a iPhone 6s phone screen

Christine Nelson | Oct 26, 2018
Tim Petek | Oct 26, 2018

The Apple store is located near there

iPhone X, is it available and what price?? Thanks.

Charles Abt | Oct 26, 2018
G V | Oct 26, 2018

Yes, some networks X phone are available. Starting price at 999.00 to about 1190.

How much does the Apple Store charge to replace the screen on an iPhone 6S?

James Wright | Oct 26, 2017
Aydrik P | Oct 26, 2018

They will probably just have you replace the phone for 100 dollars

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