Hey apple I want to ask a question, can I trade in my old phone for a kinda newer one not like the iPhone 11, IPhone 12 or any higher like for lower for IPhone X or XR plz reply thank you.
Jan Moore
Oct 22, 2022
You wait forever and end up leaving..cant get any answers and no one seems to care
RAUL MARTINEZ
Oct 18, 2022
Good shopping
Kevin Heaney
Oct 14, 2022
I went in here for help with my phone. Bekah was the salesperson who helped me. She was incredibly kind and helpful. She answered all my questions and was very patient. I will be back bc of her!
How long would it take to replace the battery on my iPhone 6?
mike dichtel | Oct 26, 2018
William Gerber | Oct 26, 2018
In my case (El Paseo store), one hour waiting to have my phone checked to see if it needed a new battery. It did, so they ordered one. A couple weeks later, I got an email notice that the battery was in. I went to the store and was directed to the back of a line of about 15 people waiting to see a technician. And I was told I would have to leave the phone for three hours to have the battery changed. I left.
I lost my cell phone today on the golf course in Palm Desert. How do I suspend service and protect my phone from being used or my info on it retrieved by someone else?
Jan Houston | Oct 25, 2021
Ghassan Fares | Oct 25, 2021
If you it's IPhone, there is an App on it called find my phone, use any of your friends IPhone cell and through that you will be able to find your phone. Also see the below How do I disable my lost phone?
Use Android Device Manager.
Any visible device that is turned on and has location tracking enabled should be marked on the map.
Select "Lock," "Disable," or "Erase all Data" if they are available.

www.wikihow.com › Disable-a-Stol...
4 Ways to Disable a Stolen Mobile Phone - wikiHow
How do I schedule an instore appointment to resolve ID issues?
Wayne Edwards | Oct 25, 2020
George Conkwright | Oct 25, 2020
You have to go into the store and see it up again unless your genius tech gave you a number to call from the last appointment you missed
How do I reset the login password on my MacBook Pro if I forgot my password
They're pretty quick about assisting customers If they can't fix it there they can lead you in the direction of where to get it fixed but a pretty sure it can be done there
There are probably five different ways to get into your iPad without having your passcode but some of them involve resetting the entire iPad would you lose everything or going online using your Apple ID and resetting it from iTunes. Easiest way to do is make an appointment at the Apple Genius Bar let them do it in 5 minutes
How can I make an appointment I just bought a new IPad and there are several things I need help?
A Google User | Oct 11, 2022
Andrew Nguyen | Oct 18, 2022
Scheduling an appointment could be done online at apple.com or via phone
How can I make a reservation for service!
William Lanese | Sep 25, 2022
Michelle Marean-Williams | Oct 4, 2022
Call Apple Support and they will make an appointment which will probably be a few days out.
can apple transfer all data and info photos in store from one broken inactive apple iPhone to a new not yet set up apple iPhone, how much cost to do this?
George | Aug 26, 2022
Sammy Bedoguez | Aug 26, 2022
I'm really sorry 😞 😔 my friend,,,I went to the store,for the same problem,,but with me was with my laptop and they didn't help me,,,I called at the Apple support center and they helped me.
In the store was a bad experience.
It's better if you call.
I am Canadian, but bought my IPhone 13 when I was in Palm Desert last January. I have just noticed the glass over my camera lense is broken. I pay monthly for Apple Care. Can I have it fixed in Canada?
Melanie Flahr | Aug 26, 2022
Jose Alvarez | Aug 26, 2022
Yes just call apple care, they will instruct you on what you need to do.
I was locked out from cell, i have called/visited my carrier Verizon and have gone to Apple store in PD. 5 visitsNeither companies can proivide any support I have been bounced araound from place to place, and mutlitple hours with Apple still no help
Esmeralda Ramirez | May 28, 2022
Robert Lazo | May 28, 2022
We're you locked out due to forgetting your password? If so you can connect it to a computer put it 8n DFU Mode and restore your phone to factory settings and start all over. Google is a great resource
Is a reservation required?
Jesse Weinger | May 28, 2022
Robert Lazo | May 28, 2022
For genius bar yes
is your genius bar open?
James P. Gibbons | May 28, 2022
Robert Lazo | May 28, 2022
I do not work there myself but the Apple store is open until 7pm and you will need an appt to talk w the folks at the Genius bar.
When can I get an appointment to the Apple Store in palm desert .
Astley brown | May 28, 2022
Robert Lazo | May 28, 2022
Once you go online to the apple website and type in your reason for wanting to set up an appt at the store you can choose an appt time and date at that time. Good luck
can i make an appointment at the el paseo store online?
Judy Shadden | Mar 29, 2022
WDA | Mar 29, 2022
A genius bar appointment is made at the store.
If I buy an iPhone today 3/10 and pick it up at the Plam Desert Ca store on El Paseo how do I get a tech to set it up
Bob Migliorino | Mar 29, 2022
Ben E. | Mar 29, 2022
You can make an appointment with them. Some times same day.
does this store accept cash?
is there a opt out for using the i cloud?
can one transfer the music library (music program) from old laptop into new laptop?
mata matamuertos | Mar 29, 2022
WDA | Mar 29, 2022
Go into the store for specific answers to your questions as all apple staff will help you.
How make appointment at Genius Bar at Palm desert Apple store
Susan Piche | Mar 29, 2022
Rhonda Peckham | Mar 29, 2022
📞
I got AirPods 3rd generation for Christmas and want to upgrade to airpod pro. Do i need an appointment?
Bob Herrick | Jan 28, 2022
Rain Storm | Jan 28, 2022
You need an appt for everything in there or you'll be waiting a very very long time!
How can I book an apointment at the genius bar in store
Morphie would be the expensive option and the reasonable choice would be on Amazon they could value ones. I prefer the ones that can do two devices at the same time. Also if it can charge one device and then another.
Do they charge for an iTunes disabled iphone
maximilianmus oh yeah yeah | Oct 26, 2019
Mariana Rivas | Oct 26, 2019
No. Thats an iphone software update, meaning they could help you with no charge
I have a iPhone 10 that was purchased at the Apple Store in Omaha, Ne about 45 days ago. When someone calls it may ring or just ring once, in the past couple of weeks I have missed several calls. I have checked the setting and they are ok.
Jon Hoffmaster | Oct 26, 2019
Haig Shanna | Oct 26, 2019
If you can schedule an appointment do so. If you're visiting or on vacation, you can try walking in. They are very busy during season, so if you do try a walk in, be waiting out front for the doors to open at least 15-20 minutes prior to opening time. They will come outside and check you in.
You could try factory resetting your phone by holding your power button and home button at the same time for roughly 30 seconds. The screen will flicker a few times. After that you could check the charger. Make sure that works using a different phone. Baring those options you'd have to take it in to get a more detailed analysis. New screen replacement can vary, best to check inperson. Some third party repair stations can be cheaper but the repair quality from Apple Is the gold standard.
Walk in, make an appointment. I didn't even make it home when they called me to come back. Now, the season is starting, so it may be longer but not more than a few hours.
Apple store replaced my iPhone 6 a few months ago due to swollen battery. Now iPhone 6 not holding a charge. Took it to Best Buy for $29 replacement battery & Geek Squad discovered swollen battery again! Will Apple store replace my phone again?
A Google User | Oct 26, 2019
Eileen keohane | Oct 26, 2019
I have no idea....make sure you call and make an appointment, so you don't have to wait.It can be long!!
You can also use their 800 number, which worked beautifully when in Thousand Oaks, but I have found here it is easier to call the stores number or walk in to set up an appointment.
In my experience you have to go in. You can try to call the direct number, but I always ended up with the central booking number and that didn't help me at all. Once I went in and spoke with them (and they are extremely nice) I was able to get an appointment and my issue resolved and on my way very quickly.
Do you have the IPhone Xs Max 256 available?
Grace Martinez | Oct 26, 2018
Mona Davidson | Oct 26, 2018
I would assume that they have this phone available.
They have a pretty good supply, but you definitely need to call the store and make an appointment. Don't call the general number, call the El Paseo store.
Online at the Apple website you have to have an Apple ID and log in and fill out all the information. Unfortunately for this particular location is extremely difficult to get an appointment. All the times I have tried that they're not available.
Wow and the response is not any relief that you misunderstood and I have bought apple for 15 years and I will not accept this as acceptable treatment of you! From one mother to a mother it is unacceptable to request you do the work when you walk into an apple store! An entirely new world of computing is awaiting and thank you for letting me know what happened so I can support your frustration by taking my substantial business and personal computer purchases from apple and start exploring the PC world and yes that is the intolerance we need to stand together and support the retailers and manufacturers that understands it is equallity, no exceptions or excuses. The end of ignorance starts by making the ignorance intolerable.
This is impossble to talk with someone from this store to check if they have what i n!!!! So tired to get these stupid answering machins!!!!!!!!! I need to buy a new battery for my i phone and i don t want to drive one hour and half for nothing. !!!
nathalie colin | Oct 26, 2018
Steven Mariscal | Oct 26, 2018
They won't sell that to you. You have to have them install it.
How much will it cost to change a battery
Martin Alba-perez | Oct 26, 2018
Steven Mariscal | Oct 26, 2018
For what device?
How much is an iPhone 6 plus worth?
Dr. Diane M Kline | Oct 26, 2018
Becca Pelsh | Oct 26, 2018
Tough to say, unless you want to ask Apple directly. Asking Google search will probably give you a much better idea.
How much do they charge for an Apple Watch crystal?
Kate Starkey | Oct 26, 2018
Becca Pelsh | Oct 26, 2018
An employee from Apple can give you that information. Please call the Apple store or check on the Apple Website.
Do I come into store to buy replacement battery for Iphone 7?
Sarah Berger | Oct 26, 2018
Becca Pelsh | Oct 26, 2018
Before you make the trip, please contact the store to make sure they have the battery on site especially if you're going to have one of the Geniuses install it.
i have an apple 6 plus and it is acting up pretty slow. it has been updated to the latest IOS.
Will changing the battery help solve my problem?
David Bryant's Assistant | Oct 26, 2018
Bob Raker | Oct 26, 2018
According to an article on CBS this morning, yes it will help. They said Apple charges $79.
I would like to make an appointment for technical assistant with my MAC PRO and IPAD PRO. How can I do that?
Kay Roberts | Oct 26, 2018
Becca Pelsh | Oct 26, 2018
Online is usually the easiest. In my experience online chat is quickest but sometimes the appointment time will not set properly that way (not sure why). Very smart to make an appointment. Dropping in, especially during the holidays, can be an absolute nightmare.
How can I get a copy of my receipt for my Ipad purchase made on 11/22/17? Cannot get through to the store by phone. Rings then goes busy.
A Google User | Oct 26, 2018
Yanderit Dominguez toral | Oct 26, 2018
If paid by credit or debit, ur bank statement will have the transaction number so that is ur receipt or go directly to the Apple store where you bought it
Can they fix a iPhone 6s phone screen
Christine Nelson | Oct 26, 2018
Tim Petek | Oct 26, 2018
The Apple store is located near there
iPhone X, is it available and what price?? Thanks.
Charles Abt | Oct 26, 2018
G V | Oct 26, 2018
Yes, some networks X phone are available. Starting price at 999.00 to about 1190.