Shoe Dept. Encore

Category: Shoe store

Address: Rivertown Crossings, 3700 Rivertown Pkwy SW, 3700 Rivertown Pkwy Space 2002, Grandville, MI 49418, USA

Phone: +16162611335

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–8PM

Saturday: 11AM–8PM

Reviews

Marcus Brown

Jun 17, 2022

I'm African American I walk into the store 4 sales people standing there nobody spoke. Or offered to helped me.. a Caucasian person walks in they greet her ask her did she need help etc.. embarrassing... if that's not racist

Paul Kooi J.r

May 18, 2022

First time buyer. Good selection of shoes. Did not have my size but they did order online to deliver

Kim Dare

Jul 13, 2020

Good, he found what he was looking for. Casual dress shoes

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Aug 26, 2022
Shoe Dept. Encore | Aug 26, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Aug 26, 2022
Shoe Dept. Encore | Aug 26, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. Encore | Aug 26, 2022
Shoe Dept. Encore | Aug 26, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Do you carry grey heels and can I find them on a web page to look at

mike young | Oct 26, 2019
Bill Stoffers | Oct 26, 2019

You should give them a call I'm sure they would be able to answer that question for you.

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