Hyatt Place Huntsville/Research Park

Nick Paventi

Nice hotel, very clean and friendly staff, hotel was busy with lots of people staying on the night we were there, however breakfast service wasn't able to keep up with the demand/number of people and there didn't seem to be much of an effort to ensure things were being replenished quickly enough. Unfortunately people have places to go, and things to do and having to wait around for breakfast items/coffee to be replenished really doesn't help. That said, the breakfast items (when they were available) were all of excellent quality.

Verified Hotel Guest

Positive: Dining workers were extremely helpful, organized and thorough. Staff kept breakfast area stocked, cleaned and presentable. Negative: Horrible cleaning service and help. Pull out beds dirty with no sheets. Bathroom door broken and did not lock. Limited towels and toilet tissue. Several aggressive and hostile guests.

Sheila

Kayla you are a "saving grace." Your kindness and willingness to help me get through a challenging check-in process eased all tensions after 2 trying days of travel due to upcoming medical procedures. Thank you for the cookie you gave my granddaughter who was hungry and overdue a couple naps. Your customer service skills are remarkable!!! Thank you Mr. Jackson for your quick response, concern and assistance.

Samuel Lynon

Its not that I like to give bad reviews, but I have to say I'm greatly disappointed. The hotel is really in a good location with multiple eating establishments/attractions. The following are my areas of concern: - One(1) microwave for use in the 4-story complex located on the first floor lobby. - In-room mini fridge didn't properly cool. - The breakfast was minimal in quality and quantity or servings. - Food delivery personnel were only allowed to enter lobby; required guests to meet in lobby for pickup. - Reservation cancellation fee equates to a full non discounted night if within 24 hours.