Holiday Inn Express & Suites Dewitt (Syracuse)

Stepheny Nesbitt

I'm here now, so far, last night after driving 7hrs, no one at the desk to check me in. I had to use the facilities, no one could tell me WHERE they were,so you know how that went. When he finally appeared, he didn't know how to work the credit card machine, I had to show him😖. Then, this morning, NO BREAKFAST!! Half of the hotel was waiting by the time she showed up!! Then, the portions she put out, was gone in 2.5 seconds, 10 pieces of bacon for 30 people😳My freezer has mold, the tub doesn't drain after bathing...... And the front desk staff are very unpleasant and unapologetic ....... AND I just got here

Travel Nurse Michelle

Being a first-time traveling nurse, I was nervous about staying at a hotel, but James, the general manager, and the rest of his team have made my first time experience very pleasurable. James and his team always greet me with a smile, are very attentive, professional, timely, and very accommodating to my needs. The rooms are always clean, beds are nice and cozy, and it's pretty quiet (which working the overnight shift and sleeping during the day) is very important. I love the continental breakfast. Great selections, and it's my favorite part of my stay. Thank you all so much for a pleasurable first-time experience!

Dan Sullivan

Staff was friendly, and the hot breakfast was good and refilled several times. Probably in need of some cosmetic attention like the ceiling in the shower was crumbling and a trim piece on a dividing wall was taped in place. Parking was adequate and the room was clean and fresh.

ken9stlouis

James was the General Manager. There were maybe 100 people simultaneously at breakfast. It seems that the "breakfast person" did not come in as James was making sure that all breakfast options were continuously present. I have never seen anyone be some many places at once!! and he kept his cool and served everyone, keeping the area clean as well as supplied. He's a keeper!! Also, just that you know, we choose Holiday Inn Express primarily because of the breakfast, but the fact that they are kept up is important as well. You have a good buslness model and have a number of good, committed employees. I hope you are around for a while!