Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY

Crystal Wigington

My belongings was stolen by your staff! When you pay for a room and they come in before check out and take your belongings it’s theft. You can dress it up anyway you want. I have complained before about your staff knocking at 10 am when checkout was not til 12. The dirty towels….. I would never stay at this place again. I would NEVER feel safe to leave my belongings without worrying your staff would steal them again. If they thought I checked out why wasn’t the sheets changes??? Just lie after lie, my items was new still sealed most not even open.. The hotel should not be classified as 3 stars period.

pep1275

Close to many stores and restaurants. Price was quite acceptable compared to other not-as-nice hotels in the area. Terrific staff. Clean and quiet. Gym. Laundry room. Vending area. Fridge in room. Amazing 24/7 coffee/tea/munchies available in the lobby. I FOUND MY NEW FAVE HOTEL.

Lisa

Positive: Having a not great experience before, I had some reservations about staying here again¿but this time much better. The room was pristine, staff very friendly/helpful. Decent breakfast items. Only downside, hall noise. Negative: There¿s a gap at the bottom of the room door, so any and all sound can be heard from hall. Also not sure about the sound from the splits - heat/air, as we slept with with window cracked open. (Was quiet outside the night we stayed)

Verified Hotel Guest

Positive: The location is great for traveling locally and accessing the highway. Also staff was very helpful and friendly. Negative: The bedsheets were so stiff it took about 3 nights for them to get somewhat soft, but the mattresses were very hard (compacted) and they need to be replaced! Also, NO hot breakfast, the only ¿hot¿ items were microwavable jimmy deans brfast sandwich