Hilton Garden Inn Daytona Beach Oceanfront

Monique English (《Womanique》)

Perfect oceanfront location. The lobby, lounge, and grounds are welcoming, but the rooms need some remodeling. The staff member at counter when we arrived was the only person who properly exercised their customer service skills. All other staff persons were uninterested in simply saying hi much less assist if you had a question...not good. The site says "room service" but you have to order and pick up from the cafe. They will NOT bring your order to the room!! Check restaurant stars before dining, best guide for "delicious" meals. Overall, wonderful trip.

Sandra Capak

Friendly welcome from Maryana when checking in. I made an error in booking my room, The hotel was booked. Steven the manager without hesitation worked diligently to work something out. He was able to make it happen and got me into a room and then helped me carry my bags. He and the staff went above and beyond exceeding my expectations. I will most definitely return and highly recommend! Great customer experience well done!

Kevin Russell

We made this reservation as we were driving from DC to Miami. Didn't know what to expect. We were very happy with the choice. Unfortunately, we didn't have time to enjoy the beach, but it's right on the water. Our room wasn't "ocean front" but had a small view of it. Big room, friendly service. Worth your money. Lots of food and shops within walking distance. Also, has free parking, but is somewhat limited. I would recommend this place for sure!

Donyelle

Customer service was horrible. I called the day before our reservation to request an early check-in because my daughter was in a dance competition. I was told there should be no problem granting that request. When we arrived at the hotel we were told our room was not ready. I mentioned the phone calls and again stated that we would take the first available room. The front desk clerk said she would put our name on a list and call us when it was ready. We left to get lunch and came back to the hotel an hour later (approximately 1:00) We were told there were still no rooms available. There were several keys laid out and we asked about the other rooms and they said we could not have those. We called another Hilton in Daytona who had rooms available that could be checked into immediately. I inquired about cancelling our current reservation so we could move to the other Hilton. The front desk agent said she would have to ask her manager and disappeared to the back for several minutes. During this time our credit card was charged for the room even though we had not been allowed to check in. The manager came out and said that we could not cancel our reservation because our credit card had been charged. At this time my daughter was getting very anxious and crying because she was afraid she was going to miss her solo routine in the competition. The front desk agent told us we would have to wait elsewhere for our room. Fortunately we were able to find a teammate who had been allowed to check in early (at a different hotel) and borrow their room to prepare for the competition. We went back to the hotel again at 3:30 and were told the room was still not ready, but because we were gold members they were giving us two bottles of water. At 4:15 (check-in time was 4:00) we were told by the same agent and manager that the room was not ready. At this time we had been waiting 5 hours for our unoccupied room to be cleaned. The next shift of front desk agents came in and we tried again, explaining the day. This agent immediately spoke to someone on a radio. 'Our' room and several other rooms had been sitting empty and clean all day waiting for someone to inspect them. Not only had the earlier agents and manager been too lazy to help us, they charged our credit card before we were allowed to check in so we could not cancel our reservation. This is the poorest example of customer experience I have ever received. I will be certain to share this experience with our dance studio owners and competition coordinators so that no other dancers make the mistake of staying in this hotel.