Holiday Inn Express & Suites Albany

Reginald James

clean hotel and friendly staff. this hotel definitely have truck parking but if you’re in a semi truck please call before you arrive so they can point you to where they allow truck parking. I didn’t get up early enough for breakfast so i can’t comment on that. Pool seem really big and open as of now. I definitely enjoyed my stay. nice size room with fridge and microwave. I do think the pressure of shower head is weak but other that it’s extremely clean. I definitely would stay again

Stephanie

I've stayed here twice with vastly different experiences. My first room was comfortable, quiet and well-furnished. The next time I came I stayed in a room with furnishings that can only be described as spartan (see accompanying photo- it felt like being in time-out to sit and eat in the room.), and a weird noise in the walls during the day. The weird noise in the walls was seriously irritating- bit the front desk did not offer me a different room. I could also hear doors slamming up and down the hall. Housekeeping was great and the breakfast is pretty tasty every day. The bacon is the best of any hotel breakfast I've had in a long while. I haven't decided if I'll stay here again- it'll be a nice stay if I can get a room similar to the first one.

Iamreadyforsummer

I recently stayed at the Holiday Inn Express in Albany with three friends for a quick trip down to the Oregon coast. We live in Seattle so we picked a place that was about half way. I have stayed at the Holiday Inn Express several times and have never had any issues, until Albany. I reserved two rooms, checked in on line before arriving, and called to confirm the reservation. When we arrived we were informed that only one room had been reserved and that they needed to check if another room was available. When I showed my confirmation number I was informed that at the Holiday Inn Express it is common practice if someone books two rooms to cancel one of the rooms in case the room was double booked. I again showed my confirmation and that I had checked into both rooms on line but that only made matters worse. I was able to get an additional room but for a highly nightly rate since I booked it in the lobby, seriously, and not on line. Meanwhile as my friends were starting to question how many other things I might have booked incorrectly, we were informed that they had found our reservation on file and that two rooms were booked., which made me happy, but unfortunately no one knew how to reverse the additional room charge. That was last Thursday, today is Tuesday and the charges are still waiting to be reversed. At least they were really nice.

Jonny Pickett

Great welcome at check in. Upon checking in I was informed about the market they have and the hotels snack and drink selection, as well as told about the breakfast in detail in the morning. Bridgette went the extra mile, and upon my reaction breakfast was at 6:30, she asked if I was leaving earlier than that. As I am, she asked if id like a bagged breakfast with some items, she asked my preferences on them, and let me know it'll be ready at 6am when I do leave. Never have I has this much service at a holiday inn, and I travel and stay in hotels 3x a week. Good job Bridgette and holiday inn.