Quality Inn I-70 Near Kansas Speedway

Sheila Powell

It was a place to sleep and the bed was comfy. The pillows were soft and plentiful. The 32” tv had a great picture. The hotel location was quiet and seemed safe. The pool and hot tub were out of order. The breakfast buffet was plentiful as far as food goes, and it was good for that type of breakfast. There was only decaf coffee—the regular coffee was out of order.

John Hanna

First, the room was generally dirty. The beds were actually clean, and comfortable, but the rest of the room seemed neglected. Dirty floors, bathroom floors were sticky, and the bath/shower was dirty - including clumps of long black hair on the shower curtain. The door to the bathroom would not close. Initially, we looked past this. However, we later found we were left with only one towel. Then turned the tv on to find that all we have was a snowy screen or no signal available. When we went to use the landline phone in the room to request at least a second towel, and address the TV issue we were told they will bring us a towel and check the television for us. Noone ever showed. The following morning, we noticed that there wasn't even a coffee pot in the room. And we realized there was a gap around the entry door (top half of right side of door looking in), which you could actually see into our room with the door closed. We did not mention the door - we knew there was no resolution for that while we were there. However, we were finally able to get an extra towel, and coffee pot from the front desk by going and getting it ourselves, but still noone to address the television. Then we had rain storm, which caused a leak in the window (coming from the top of the window frame) with water damage along the top and side of the window. We tried to use the ice bucket to catch the water, and notified the front desk. They told us they had no other rooms available (which we understand). They said they would come by and check it out. Again, noone ever showed. We did our best to contain the water, and prevent it from getting inside the AC Unit. Further, when my wife tried to use the hair dryer - it made a loud pop, and actually caused the power to flicker, which we later found out caused the entire building to lose power for a second. I should disclose - that I was finally able to get the tv to work - for one channel. Unfortunately Hallmark Movies are not our thing. We were told that the manager wanted to speak to us prior to checkout, and would likely refund the cost of our stay due to all the problems we had. However upon checkout, we were told the manager was not there, but would be calling us later that day. No call from the manager - so we called. We were told the manager was not available and were dismissed. My wife tried multiple times yesterday, to get no answer until someone finally answered - and would just say the manager was not available. Again today, we are told the manager is not available. We are starting to thing, the manager is answering the phone, and choosing not to discuss the incident. I should also share - there was no operational smoke detector in the room - which I believe is a safety/law violation. It had been removed. Because I cannot say everything was negative - I should at least share the positive. The beds themselves were clean. The staff, was friendly, nice - they just did not follow through when they said they would. The breakfast was good. But that does not make up for the experience that we had there. If any single problem had occurred - I would overlook it. But the vast amount of issues - that was left unaddressed by the staff - made the stay itself unpleasant. If the staff would have addressed the issues - this could have been resolved while we were there - and I would not be complaining. We are not high maintenance people - but for the price we paid for the room - we expect to have clean towels (and enough of them), a clean room, a tv that works, no water leaks, a safe room (with smoke detector), a coffee pot, privacy and security (no gaps in doors allowing views from the hallway), and a staff that stands by their promises of checking out and doing what is within their power to resolve the issues - and none of this happened.

Dakota Coker

Wouldn't take my reservation because the computer cancels them at 4 am (driving cross country needed 5 hours of sleep) said the would refund me and I had to pay for another room I payed for other room (same price but a not clean room that wasn't even the same room as what I reserved but a cheaper room for same price) next morning they said if would cancel and would go past pending on my credit card. I was charged the next day for both rooms. The Manager won't contact me back and not even the rewards team can't help. DONT TRUST THEM!!!!

Jason

It's right by my work so it's a great location, but I most have gotten a honey moon room since it had a whirlpool tub a few ft from the bed with no controls. They might have been in other room too though because wonce and a while it would sound like a waterfall was crashing down on you. Breakfast meh