Hyatt Regency Boston

Olga Dashevskaya

Terrible customer service. For the first time ever ( I am an avid traveller who stayed in dozens hotel on different continents) my own pillow case from my own pillow was removed and taken away. Since it was an expensive pure silk case, I immediately reported to the front desk and was assured that the manager will contact me immediately. That did not happen. A few days later, while checking out, I was promised by another hotel employee that either the case, if found, would be sent to my home, or I would be reimbursed. Four weeks later - nothing! Finally I reached the manager, Michael, who yet another time promised.... and hung up on me. Appalling, un -professional attitude: "you have already paid, so we don't care about you any longer". There are plenty of excellent hotels in downtown Boston - I will definitely avoid this Hyatt in the future.

Varghese Pathisseril

Hyatt is commonly known for its quality of the rooms and services, but I was disappointed with my five-night stay at Hyatt Regency Boston. Last year I stayed at Hyatt Regency Boston Harbor, a beautiful facility with nice rooms and better services. Hyatt Regency Boston is an overpriced hotel that comes around $500 per night and includes a room rate of $455 per night and an undisclosed $30 per night as destination fees. None of the amenities included in it are worth using. Also, a cup of brewed coffee (which was cold) downstairs was charged at $6 (Not Starbucks). AC was not working at night and complained multiple times still not able to resolve them. We also got assigned a handicapped room where the shower was so inconvenient.

James H

Rooms are adequate, decent hot water pressure. In room internet is a bit slow. The location is convenient to many downtown destinations. Restaurant and bar are overpriced as expected but lots of really good options for food and drink nearby. Odd lobby arrangement in that you enter on the ground floor and must take an elevator up to the main lobby. I would stay here again.

Jonathan Fletcher

Great location and space for events. The service from staff was always great and the rooms are very nice. The proximity to the Commons and offerings of great food nearby make this a great place to stay for both business and leslisure. Would highly recommend and look to return.