Geek Squad

Angie B

If I could give them less I would.

Alexis Taylor

Do not take anything there for repair! My boyfriend dropped off this iPad on 6/25/22 and they have still not fixed it 3 months later I have called multiple times and they said they have to order a part blah blah blah, moral of the story we are picking up the iPad not fixed, another update 9/1 and they said the iPad was lost in transit and there is nothing they can do, so if you want your stuff lost with no solution and out of $750 take your iPad here

Scarlett Stamps

It’s been since July 18th since I dropped my phone off at GeekSquad to be fixed under AppleCare. After I called them for the umpteenth time, they finally told me that my phone had not been shipped out yet. Initially, the tech told me it would take 2 days to 2 weeks to get my phone, but that was 18 days ago. Yesterday, after they told me they’ll try to ship out my phone soon ( I would hope since I’ve been waiting this long), they said it would be ANOTHER 2 days to 2 weeks. I talked to several techs with no apologies so I had to come here to resolve since Geek squad doesn’t want to make this right. I will not be taking any electronics here which I’m sure is a relief for the techs since they seem overworked and frustrated. Hopefully I will be getting a new phone, because I don’t think I trust the techs since they can’t cant even communicate properly with customers, sad experience. Even more sad that I have to leave a review to get my point across. Very unpleasant experience at the geek squad in Pensacola. Would not recommend; seems like I’m doing the techs a favor since they act miserable to be there. *Update* I still have not received my phone! 7 days ago, a geek squad tech told me he would ship my phone out later that afternoon (3 weeks from original date) and get the process expedited since it has taken so long. Obviously that hasn't happened. I called and left a voicemail to make an appt, but no one has called me back. Can't say I'm surprised at that, seems that lack of communication is a theme. *UPDATE* Day 28 of no phone! When I called geek squad squad on friday, they said that it was apple’s fault, but the shipping label states that geek squad only sent it out on the third (15 days AFTER I dropped off my phone at geek squad) So how’s it apple’s fault it’s taking so long if geek squad waited over 2 weeks to mail it? This is unacceptable that someone has to wait this long, especially when they pay for apple care and geek squad is an authorized signer of apple. At least get me a temp phone! Geez

william mallery

Said that they service consoles on the website, had to deal with auto operator, wait on hold, and when I finally get through the guy says they don't service consoles.