Bank of America (with Drive-thru ATM)

jay Vellanki

I always get the best possible service. Every employee that I worked with was very courteous and prompt.

Sam Lichtenstein

My handicapped mother was not let inside despite having an appointment. Might have been because we’re Jewish.

Samuel Eitan Cohen

After having an exceptional customer service experience with the GM a few days earlier over the phone, Mary seemed to have a lot going on, on her plate with her son coming back from spring break and being delayed and an appointment she planned out 6 months earlier that she left her own branch and was rude to someone else that my mom overheard, stating she had only 6 minutes before she had to leave. She was tense and rude to my mom when my mom asked her to use the bathroom, Mary said that this isn't a public bathroom! What she failed to realize, is that this was a customer, mind you one of over 30 years with B of A and a senior who is almost 80 years young this year. If I wasn't there as my parents POA, which took over 3 hours to complete, due to back and forth nonsense, supposedly nothing Mary could have done to expedite, maybe my original 5 star review would stay put! I will add one other thing, Jenny who works at the loans division, is a very kindhearted and sincere human being which I would love to work with again. She let me use the bathroom the first time, and never mentioned anything about public or private bathrooms. I suggest Mary take some lessons in being a compassionate human being from Jenny, since we all have our day to day lives to deal with, and while being overwhelmed is sadly the norm these days, we must learn to be more patient and compassionate towards one another, and if we make mistakes, own up to them!

Eileen Hawes

I would give 0 stars if I had the option. The customer service here is terrible. I went through 4 people before they were finally able to deposit one check for me. I repeated my frustration several times to an officer, Gary Rathod. His response was "so how is the business doing"? Then he said he couldn't understand why I was so frustrated. After waiting 20+ minutes, watching several other customers come and go, they made a mistake and posted the deposit twice. Time to look for a new bank!