Hilton Garden Inn Albany

Chris Crankshaw

We had a great experience! The staff is very friendly and helpful. Our group had an awesome dinner from the on site restaurant and our kids loved the pool. Rooms were well maintained, but got a bit warm during the night.

Carol Wyre

I am EXTREMELY disappointed in my stay. First, they did not tell me upon check in that I had to request room to be cleaned. They cleaned it the first night. Then it was never cleaned again. Went out and came back at 7pm. Nothing. Went back out and came back after 9. Nothing. We requested wash clothes, they ran out. The next day requested AGAIN and two hours later still no washcloths. We changed our own linen. We requested the room clean yesterday for today. We have been waiting since 12pm and still no cleaning. My kids have had to sit in the hotel lobby waiting. Tried going to the pool to waste time and still not cleaned before we came back. Three hours of waiting around……nothing. The stay was ruined and I will be reaching out to the corporate office as well. I offered to check out and leave a day early and couldn’t because it was a third party billing. They ruined the day for us and there should be some compensation. I hope other guests did not have to endure this and after a two room, 4 day rental. I paid way too much for this type of service.

Nicole Roberts

During my stay it was easier to eat breakfast at the hotel before departure. Ms. Floyd was there all three days and had a friendly personality, made sure everyone was cared for. Robin and Cynthia also we’re excellent in guaranteeing your breakfast was cooked to order. Ny’kimria was also very friendly and helpful. Thanks Hilton for starting off my day in a great way with this team!

natelie Wilson

Best service I’ve received at a hotel recently. From the management front desk to housekeeping (Michele) was very nice.. Everyone was super delightful and accommodating, the bartender also with the exception of my visiting Albany to lay my Aunt to Rest. The staff at the Hilton treated me like family with the kindness and professionalism that was displayed .