Country Inn & Suites by Radisson, Albany, GA

Angie Lyle

I have stayed here 3 times and this was my last because it was the worst. People were smoking pot in the hotel and kids running up and down the hall way after 10 PM, the ice machine on the 3rd floor was broke and had been for over a year, the pool and hot tub were being painted but the staff did not know when they would be filling it back up. That was one of the main reasons I wanted to stay here so I will never stay here again.

Ryan

The room was in disrepair and was incredibly dirty upon check in. There was dirt and hair on the floors and the sheets were stained. The caulk in the bathroom was molded and paint was falling off the walls. The hotel interior was incredibly muggy even with the Air conditioning on full. The bathroom vent fan was non functional leading to more mugginess when you would shower. Staff was incredibly rude to my wife when she asked for new towels. Overall would not stay here again.

Linda Harris

My experience was horrible and I contacted the main number to file a complaint and am still waiting on a call back over a week later.I arrived over an hour and half after check in. When I arrived, no one was at the front desk. We waited what seemed like close to 10 minutes before someone came. By the time the representative came there was a line of maybe 4 other parties waiting to check in. The representative had an attitude like we were disturbing her. After she checked us in, she told us our room may not be ready because house cleaning was still cleaning. We went up to our room and sure enough the whole floor had doors open with all the rooms a mess. This was like maybe 4:45. We left- I contacted the main number and made a complaint. They offered me a $10 discount for the inconvenience- which I was not satisfied with. They explained to me I would get the $10 discount and that the manager of this location would contact me within 4 business days. I was in town for a work event so went straight to the event. We arrived back to the hotel around 3 in the morning. When we got to our room, our room was still a mess, was not cleaned and my husband had to go downstairs to the front desk and we were given a different room. When we checked out in the morning, the $10 discount was not applied, and I called the main number again to complain. They told me the complaint was added to the original complaint and assured me I would be contacted by a manager within 3-4 business days. Horrible experience and the elevator floor had cardboard duct taped to the floor.

Ebonie Ogletree

This establishment missed the mark. I expected more from the chain...but was highly disappointed. The tub was rusty, the towels were dirty & very limited, and person with my party had roaches in her room. The washer on the second floor didn't work & the young lady working the front desk wasn't very helpful. We were in town for the state track meet & spent over $2,000 for rooms & subpar service. Upon reserving the room months ago, we had 7 suites & 9 doubles. After speaking with several associates I finally confirmed I only needed 7 suites & 7 doubles. When I called back in an hour to get an invoice... magically there are now only 4 suites & I had to get 9 doubles. The breakfast was decent but didn't have any fresh fruit on the bar. The pool was empty & none of the vending machines worked. Quality was poor from start to finish but the staff was really nice.