Spas and More!

Jay Meyers

Spa has been down for weeks. Still another 2-3 weeks before I can get on their calendar. I get that help is hard to find, but a cautionary tale that I have a filthy spa that will need major clean-up if it ever gets fixed. Beware if you use them because they are apparently backed up months, and I bought this spa from them and it's completely down so I thought I could get help from them but it continues to grow mold.

Robert Senf

The delivery was a s**t show. Their dolly had a flat tire & had too loan them an air compressor. Their handle for the dolly was broken so they went back to get another one but were none at the warehouse. They borrowed lumber from me for cribbing. After all this they broke the rigid metal gas line for my pool heater. The owner's claim that we were advised that a crane was needed is a lie either by him or his crew to him. Two other hot tubs were installed in the exact same place with no crane or any problems. They’ve been over about four times to try to fix the waterfall which still is not fixed nor do they seem to have any idea how to fix it The hot tub is advertise is having a mineral system as if that’s a plus. We find that the water is constantly cloudy compared to last two hot tubs we had.

Jamie Tyndall

Spas and more sent Cody out to handle our swim spa. The spa wouldn't come back online and had no power going to the system. Cody fixed the problem with the breaker, but it shut off again later that day.. But that was due to water getting onto one of the circuits. Cody called and came back first thing the next morning and fixed it right away. The spa is truly amazing and my wife uses it all the time. She is a tri-athlete and uses it summer and winter. We have never had a problem with the spa. Its easy to maintain and the team at spas an more helped us learn the basics and maintain it. The install of the spa was also seamless and their install team was top notch. Nothing went wrong and considering it was in the middle of the covid pandemic , the spas and more team delivered. If your thinking of a Spa please check them out. We have seen people on here complain about the price and the down payment. The price is worth it and I understand the down payment, I have a business where I require the same thing. That's due to people backing out of payment after the work is started due to various problems (mainly cash flow) . These machines are not cheap. The system they use to maintain water balance is easy to use and the Swim spa works really well. I would recommend the spa and the company for their knowledge and professionalism. We were not sure if the Swim spa was what we wanted or needed for training. Their team let us try one out to get a feel for it. That's going above and beyond to make a customer happy. These machines are expensive and it takes good customer service to maintain them and expert knowledge in how they work to make a customer feel like their investment is going to be protected. The team at Spas an More is exceptional, knowledgeable and professional. Thank you Spas and More and thank you Cody for helping us out. We look forward to using it more. PS. If you want to have fun turn the water jets all the way up ... its like a white water ride.

Jeni Slobin

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