TurnKey Vacation Rentals - South Lake Tahoe

Maggie Kopecky

We had a great time at the house! We love the hot tub, BBQ, and the sledding hill directly behind the house. Those pieces were perfect for our family. We did NOT love the neighbors who complained about us playing very low volume music at 1:30 pm. Honestly we had a tiny Bluetooth speaker turned to low and they called the owners to complain. Family members who were in the house could not even hear the music!! Other than that our stay at this house was fabulous. Watch out for grumpy neighbors if you stay here. The house is awesome though!

Yazan Masarweh

I wish to give this company negative stars. They cost us nothing but time, money, and hours in the pure cold. We booked a house in South Lake Tahoe. When we got there, we called them for the key code and they just said we needed to validate the reservation. When I did that, they said I had to be at least 25 to reserve the house-- which was not something they asked when I was reserving this on VRBO. But hey, no problem. I had my two parents with me that were well above the age of 25 and sent over their IDs as proof. They then said they had to rebook the reservation under my father's name. Which again, sounded like no problem. But, I was wrong. This was apparently a very big problem that this big company could not handle. Some agent canceled our reservation because they said it went against an age policy-- even though they had proof both my parents were there. We then tried to rebook the reservation, but they did not allow a same day reservation-- even though we technically reserved this house days ago. What kind of rental company cannot override this during special circumstances like this one? But hey, no way would they leave us stranded, right? -- WRONG. After hours in the cold, and hours searching for a hotel. They genuinely destroyed our family trip, one which everyone requested time off for, and one that everyone had been excited for throughout the last week. WARNING: THIS COMPANY IS DISGUSTING,WORTHLESS, AND DOES NOT DESERVE TO BE IN BUSINESS!!!! DO NOT BOOK WITH THEM UNDER NO CIRCUMSTANCE!!!

Wael Masarweh

TurnKey is the worst company that any vacationer can attempt to use. I had a really bad experience with them as of a couple weeks ago. We reserved a cabin in South Lake Tahoe, on a day in which it was a stormy and snowy. We had already paid and reserved 4 days prior to the date of the reservation. We got to Lake Tahoe, and we were told that our reservation was no longer valid. We asked why, and they said that the person that it was reserved under was not above the age of 25. This is despite the fact that we had sent them ID's of other guests who were well over the age of 25, including me. We then contacted customer service, and they said it would be an easy fix. A man said that he was gonna redo the reservation and cancel it for us, with no issues. He then responds 2 hours later (mind you we are in the freezing cold, with food that was spoiling in the trunk), and says that he had cancelled it, and that it was on us to reserve it. We then told him that this is not fair as he promised that he would take care of it. He then told us to call TurnKey customer service. After an hour on hold, they said that we can no longer reserve it as there is no Same Day Reservations. After another 2 hours in the cold, we were left with nothing but no service, no reservation, and of course, a new mission to find a hotel. The man who texted us refused to tell us his name, as he knew that he was well in the wrong. We genuinely despise this company, and this should be a warning. DO NOT USE TURNKEY FOR ANY REASON!!!

Conor Walsh

Very shady operation. First they wouldn’t let us cancel and change plans when the Caldor Fires were ongoing. Saying Airbnb had to approve the cancellation, while Airbnb pointed the finger back at them. When we arrive the toilet was not operational. When paying $1k for a four day accommodation you expect - accommodation. No working toilet does not count as accommodation. We notified them the moment we arrived and by day three they continued to respond only by text saying “our Homecare team is working to resolve this issue.” No one would ever call us and they never actually sent anyone. Nor would they cancel the reservation and give us a refund. Literally held us hostage in a one bedroom with no toilet. Then they would send texts saying we received notice that the issue has been resolved let us know if you need anything else. No one ever came!! Absolute trash company and will forever change my mind about Airbnb.