Marmot Vacation Rentals and Cabins by Vacasa

Guests will receive an email the day after checkout to rate their experience.

We can mail your lost item for a $25 processing fee, plus shipping, within two weeks of your stay. Give us a call to arrange a shipment. Otherwise, we’ll donate it to a local charity.

We offer late check-out whenever possible for a small fee, and you can add it to your reservation here in the app. We’ll notify you once we know whether late check-out is available.

We offer complimentary early check-in whenever possible, depending on your Vacasa home’s housekeeping schedule. We’ll know if early check-in is available by 9 a.m. on the day of your arrival, and will notify you on your reservation here in the app.

We’ll stock every Vacasa home with linens (sheets and towels) and supply a starter pack of toilet paper, paper towels, dish soap, and laundry detergent. For more details about a home you’ve booked, go to the “In the Home” section on the Trips tab.

Trip Protection is an optional supplement to your reservation. When you opt in for Trip Protection, you’ll be eligible for a full refund for any nights canceled due to illness, death in the family, flight delays, flight cancellations, or road closures due to bad weather. You can purchase it up to 30 days before your reservation. (If you’re booking within 30 days of check-in, you can add Trip Protection up to 24 hours from the time of making the reservation.)

You can change or cancel your trip by giving us a call.

If you cancel: Within 24 hours of booking, you’ll receive a full refund. 30 days or more before your trip, you’ll receive a refund of any rental payments you’ve made, minus the booking fee. Within 30 days of your trip, refunds are only given if you’ve purchased Trip Protection and the reason for your cancellation falls within its guidelines

Nope! We don’t start counting kids towards the occupancy until they’re over the age of two. (There are exceptions in certain communities, but we’ll make it clear in the home’s description and agreement when that’s the case.)

We have lots of dog-friendly homes to choose from—just check the home’s listing, and make sure to add your dog to your reservation.