Best Western Superstition Springs Inn

Hayley Freeman

Terrible customer service. No follow up, rude service. Sales rep ultimately hung up on me when we reached out 3 times to get a hotel block quote. Would not recommend them to anyone looking for even the bare minimum of human decency.

Jeniffer Spindler

It is located in a great area but the customer service is horrible. Called and stopped at the lobby for 2 days in a row to ask for towels. Was told they were out and would bring some up as soon as possible. Finally on the 3rd day of asking for towels and letting them know we’ve been waiting 2 days for towels, they brought some up within 5 mins. Also left tag on door for housekeeping to come in and change bedding and they did not. Called front desk to ask why after 2 days of them not coming in and was told if we needed something to just call. We asked the front desk to have housekeeping stop by our room and they even wrote our room number down… not worth $200/night. We will not stay here again.

Brielle Nielson

I was walked in on by housekeeping 3 separate times the day of checkout. I was asleep in bed undressed 2 of those times. Luckily I had the chain on the door, but waking up to a strangers face looking in through a foot-wide crack in the door was unsettling in the least. I had arranged at the beginning of the week to checkout in the afternoon, and even though the front desk had the info listed, housekeeping was not communicated with. I also received two calls from the front desk asking why I wasn't out of the room yet. I informed each employee that contacted me of my checkout time, and the front desk confirmed that had that time on file from the beginning. Afterwards I alerted the manager of the issue, and was told she would call back with info about what they could do to fix it. I called no less than 12 times(I counted) over the following two weeks trying to check back with them, each time with a promise that I would receive a call back when they had more info from the manager. I received 0 calls from them. The last time I called, I was finally informed that there was nothing they were willing to do to rectify the issue, leading to this negative review. Communication between management and employees was abysmal, and I paid 1500 for a weeks stay with no compensation for trying to kick me out early 5 separate times the day of. Having housekeeping try to walk in while I was undressed multiple times was entirely unacceptable.

Deborah

Positive: Loved the staff and the privacy I was given.The location was wonderful. Loved Having Denny¿s and McDonald¿s right in the parking lot.. The grounds outside or kept clean and neat. And that they Accommodated my dog was wonderful we Had a wonderful sta Negative: No