Charter House

Debbie Rowe

I was very impressed with Brent, who was my contact. He was not bothersome but did check up on me every couple of weeks in my search for a place to care for my 89-year mother with dementia. I ultimately ended up going with another facility, due to geographic location only and would highly recommend working with Brent.

Elizabeth S

Think twice about moving here. I was excited before I moved here to be in a community of people my age. Now I can’t wait to move. I have come in contact with a whole lot of nice, sweet, friendly people/seniors. But like every apartment complex there are those that all you can do is shake your head. The first thing, not a day or night goes by that the non-emergency police don't show up here. That means the neighbors are calling the police on each other. I have talked to the County housing office on how to deal with my issue and they don’t have jurisdiction over matters between tenants. So first you are to contact your management office and complain, which I have multiple times. I have not been here a year and it started a month after I moved in. Somebody, above me decided they were going to build stuff in the middle of the night. Anywhere from 1 to 6 am in the morning. Actually, whenever they want. Hammering, banging, thumping, and dropping stuff on the floor that makes my apartment vibrate. First I thought it was underneath me but lately it has gotten so loud you can tell where it is coming from. County law says none of that between the hours of 9pm to 7am. Management takes you through the motion as if they care and then just blow you off. You can send recordings of what's going on, at their request and there have been times when I have had my emails ignored along with recordings. At least the minimum response would be putting notices on people ‘s door reminding them of the document signed when you moved in stating no excessive noise. Then, your next move is calling the non-emergency police.

Erick McNeil

If I could give this place a negative 10 review I would. My father in law passed away and since we were out of town, it took us a few days to get there. The manager MICHAEL BROWN assured us no one was in the apt. However, when we got there all of his jewelry was missing along with several other items including cash. We knew for a fact it was there because he told us. Also, this Michael Brown guy assured my wife and I we would get the deposit back and low and behold, nothing. After several attempts to contact him, he finally sent me a text saying he would call back after the holidays. He has since ghosted us and I now have consulted an attorney. He even refuse to give me his mailing address to send a certified letter. If you value your loved ones, please stay away from the Charter House, Bucknell Apartments or any other facility that is managed by MICHAEL BROWN. During our initial face to face meeting, he exhibited all of the nervous "I don't want to get caught" signs. This may be speculation on my behalf. However, in my former profession I have interacted with lots of criminals and my instincts have rarely failed me. Lastly, his apt. was infested with roaches. It was utterly disgusting.

victoria Price

Several years ago, the owners decided to renovate the lobby and the second-floor mezzanine. Our seniors recommended that, instead of spending money on the renovation, that they use their funds to restore the building's infrastructure. They did not listen to us. When they tore out the walls, we had mice and roaches we can't get rid of. Since they did not focus on the infrastructure, we still have mold, plumbing leaks, elevator breakdowns, water shutoffs, and, since they cancelled our security guards, problems with unknown individuals entering the building and sleeping in the lobby and stairwells. Many of the residents I know have moved out, and are continuing to do so. A month ago, a mouse crawled our of my apartment's bathtub drain. Several neighbors, and I, have said, that if we could, the owners would be forced to live under house arrest for six months, in the worst apartments in the building. I would never recommend that any civilized person reside here.