Residence Inn by Marriott Richmond West End

Barbara Thumann-Calderaro

We just came back from our vacation. This was the 3rd time we stayed at this hotel and we’re quite disappointed. Is it under new management because it’s not Marriott standards anymore? Lacking utensils, a few big stains on the rug, no propane for the fire pit and the pool was closed after a few pieces of glass was found nearby for “cleaning” but it was never cleaned or reopened in 2 days. We’ve always enjoyed this hotel because of the outdoor pool and fire pit and thought being there July 4th would have been fun.

Austin Huang

The place is dated, food was meh, but the breakfast service by Lisa was the best! She’s so sweet, caring attentive and keeping things clean quickly.

T. White

Terrible. I have never stayed in a Marriott this antiquated and stale. Thank goodness it’s only for a few hours….we will be checking out as soon as the sun rises and I would NEVER stay here again. Does not live up to the Marriott brand AT ALL….beware and stay elsewhere.

Yv H

The location does not match what you see on the website. The staff is wonderful but the exterior needs an upgrade and the rooms have a decent appearance upon entry but that's as far as it goes. The rooms need much more of an upgrade than they have received so far. The prices are way too high for this location. Very disappointing for a Marriott, I would not stay there again.