Four Points by Sheraton Richmond Airport

patti gaulden santoso

No carts for several pieces of luggage. Clerk refused to offer up what floor we might find a cart. Rooms need refurbishing. Carpet spots, multiple scuffs on walls. Not appeasing whatsoever. **I was in the Hospitality Industry for many years.** I WOULD NOT RECOMMEND THIS HOTEL**

Verified Hotel Guest

Positive: Location near airport and downtown. Negative: Front staff was nice but their appearance definitely didn't meet typical 3-4 star caliber lodging facilities. The rooms air conditioner didn't work, but luckily it wasn't a hot day and the rooms ceiling edging was cracking throughout.

Sherray Belton

My second stay here and the service was great. So thankful this location is pet friendly with very little restrictions on breed and size (I have a 90 lb chocolate lab that had bring with me unexpectedly). We both comfortable in the room and he had plenty of space to walk around outside.

Corinne Finnan

We checked in late after an emergency landing from our flight, we had no car and it was too late to search for other hotels. We felt safe with this being a Sheraton as we frequent with the chain. We were completely shocked at our experience!! Our room was AWFUL!! Not at all what the pictures show! The room was pure white, ceiling had cracks and holes in it, the bathroom light switches were old , the entry room door was all broken at the bottom and we woke to a cockroach on the wall. The front desk told us the next morning that we would be discounted half the cost of the room. That didn’t even happen! We spent $225 to stay in a dump with no compensation!!