PHH Mortgage

Category: Mortgage lender in Mt Laurel Township, New Jersey

Address: 3000 Leadenhall Rd, Mt Laurel Township, NJ 08054, USA

Phone: +18004498767

Opening hours

Sunday: Closed

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: Closed

Reviews

FCC Auto Group

Oct 1, 2022

The worst mortgage company ever. Customer service representative are from India and some of them can’t speak English properly.

Donna Colvin

Sep 28, 2022

Hate, hate, hate this company. Run, do not walk away!! Also, few speak English. Nothing but foreigners who just transfer you from one to another and no one can help. I would strongly suggest going elsewhere. Unfortunately, my mortgage company sold my mortgage to them so I'm stuck. Only way I can get rid of these leeches is to refinance at a higher rate. Do your research. Lots of 1 star ratings because you can't give a zero!!!

J Z

Sep 26, 2022

Worst Mortgage Company Ever! They lost my homeowners yearly renewal. When quested about it they tried to blame my insurance company for not sending. It was mailed on 8/16. Spoke to my insurance company and they do not have any calls from PHH. Insurance company faxed the paper work over and they conveniently did not receive that either. Now my insurance policy is past due! Mortgage company wants me to upload my policy documents to a third party website and it doesn't even work to upload.

Diane Adams

Sep 23, 2022

The outsourced customer service people don’t know what they are doing. One actually LIED to me and I have the document to prove it. And he was a manager.

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Questions & Answers

To everybody on here with questions, have you ever thought about a mass lawsuit. We all get together and get these idiots new jobs...like landscaping? Im a Fisabled Veteran and they are absolutely refusing my payments paymenta

SGT Rickards | Oct 13, 2019
Deborah Galuten | Oct 13, 2019

These 2 mortgage companies are the top 2 worst in the states. They meaning OWCEN has reached the 3 Credit Bureaus to say my account was CLOSED INSTEAD OF TRANSFERED THIS MADE MY CREDIT DROP BIG TIME EVERYBODY BETTER CHECK TOO!

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My mortgage was recently changed to phh from ocwen, I have been calling and I on hold for a long time, all I want to do is make a payment and the website won’t even let me do that

Marlene Briel | Oct 13, 2019
Helen Richardson | Oct 13, 2019

My mortgage was sold from Ocwen and I’ve called for three days to make a payment and the hold times are in excess of 35 minutes. I’ve also tried to go on the website to make the payment and cannot do that either!!😡. Should I just drive to Mt Laurel? Is that the only way to pay; is to just walk in? This is ridiculous

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I asked for a payoff quote and its been absolutely insane, I miss Ocwen and how easy it was to get things done

MariaElena Rivera | Oct 13, 2019
4D Gamer | Oct 13, 2019

Ive got news for you, everything you are experiencing is Ocwens fault. They bought PHH and then laid off 1400 of the 1800 people that worked there. Then moved all customer service from NJ to India.

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Why am I waiting on hold for almost an hour, just to make a payment? Ridiculous

Randi Patterson | Oct 13, 2019
4D Gamer | Oct 13, 2019

Problem is that when Ocwen bought PHH in October of 2018, they moved all of PHHs customer service off shore. The name my still be PHH but Ocwen is calling the shots.

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Is there someone to answer questions, on hold for 35 mins and then disconnects. Never had problems with Ocwen answering calls!! Help

michael hammerberg | Oct 13, 2019
Jorge Veguilla | Oct 13, 2019

Hey there, I know there have been recent transfers as of today. The phones are busier than normal. We do have teams working until 5 PM ET and you can also view your information on mortgagequestions.com when your loan is fully boarded.

can I pay by phone

yvonne pike | Oct 13, 2018
William Elton | Oct 13, 2018

Yes. Call the number on your mortgage statement. There is a fee to pay by phone, though.

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Has anyone had a payment returned? My June was returned then my July payment was pending over a month and now I have a foreclosure notice? I never had problems paying before... what is going on with this PHH company?

Irene Chowdhury | Oct 13, 2019
Donald Brown | Oct 12, 2020

Same story. I just had a auction for Nov. 20th. They never got my may june or july so they fast track foreclosure. Help me for.the love of God.. WTF...

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my call get routed to the Philippines! My Mortgage is here in USA! is it safe I do not want to get scammed!

Richard Mc Galem | Oct 13, 2019
Jorge Veguilla | Oct 13, 2019

We have call centers located in Mt. Laurel, West Palm Beach, Mumbai, Manila, and St. Croix. You are dealing with actual Ocwen/PHH Representatives.

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Received a letter stateing payment was not made How many mailing address do you have Postal tracking show payments are going to Express Mellon in Pittsburgh Pa please explain

richard warters | Oct 12, 2020
to try out musice | Oct 12, 2020

If been going through the same thing for over 15 years every time they say my payment wasn't made I check with my bank and they say the money came out already some one said contact your attorney general office I think I'm going to do that

Who do we report this company to? Federal Government and Better Business Bureau need to know.

Noreen Powell | Oct 12, 2020
Anisa Johnson | Oct 12, 2020

Attorney general office in your area.

PHH Mortgage company is listed in NJ, so why is my call being received in India? My mortgage was apparently sold with no notification in writing.

Scott Rustay | Oct 13, 2019
robert adams | Oct 13, 2019

I was given notice of transfer from Ocwen to PHH explaining what they were doing. What they didn't explain is why. Ocwen used a foreign call center as PHH does now. With Ocwen your account could be set up to ring a stateside center first. This feature is not available with PHH.

DO YOU HAVE A WEBSITE TO MAKE A PAYMENT

Hope Phillips | Oct 13, 2018
Charise Hunter | Oct 13, 2019

Website is www.mortgagequestions.com. I haven't used the service yet as my mortgage lender was switched to PHH and will not be effective until July.

I'm tired of dealing with PHH's useless offshore team. My taxes are in arrears and they don't get it. How can I contact someone in the USA in their NJ office?

Lorraine Gaudio | Apr 15, 2022
paul bruno | Apr 15, 2022

Their NJ offices are closed to public currently . Most of employees are currently working from home , including cutomer service

how can i obtain my 1098

Ana Tejeda | Oct 12, 2020
Vonnie Square | Oct 12, 2020

Are registered online to there website www.mortgagequestions.com Click On your dash board click Account Management click documents center

Has anyone else tried to make a payment online and the payment read unable to process and you are certain that the money is in your account? Then when you try to pay via the phone, you will get charged for doing so!

Christine Pembleton | Oct 12, 2020
Brian Zacharias | Oct 12, 2020

You must be on time to make payments online..

What the hell is the matter with your BS webpage that I CANNOT make a payment on!! Two days ago it forced me to make a payment on that day of which i did not have the funds!!! I go in tonight and I CANNOT. Make a PAYMENT fortomorrow or ANyday KMA!

Tina V. | Oct 12, 2020
Dyonne Hayes | Oct 12, 2020

If the account has had insufficient funds, resulting in a returned payment your flag will remain on the account. You will only be able to submit payment with an agent or thru a 3rd party like Western Union or with secured funds via postal service for a period of time.

Why is there a Lien on my home from your company

Dale Carslaw | Oct 13, 2019
Daryn Bogart | Oct 13, 2019

I suggest contacting their customer service as they will not see your comment.

What is the address for PHH’s Tax/Escrow Department to send tax bills?

Jul Grey | Oct 13, 2019
robert adams | Oct 13, 2019

What statement? Ocwen wanted to charge extra for an ACH payment (nobody charges for a debit on your bank account) unless you go paperless. I don't get statements in the mail. The format of the online statements is 8 1/2 by 14 so when you print out the statement on 8 1/2 by 11 (normal home printer size and not legal size) the bottom part of the page doesn't get printed.

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Where is the link to paying your motgage. It’s not on the website

T Carroll | Oct 13, 2019
robert adams | Oct 13, 2019

The website is www.mortgagequestions com. You can make your mortgage payments there.

what is the address to mail a mortgage payment

Edward Rodriguez | Oct 13, 2019
Olga Fontan | Oct 13, 2019

1Mortgage way Mount Laurel NJ 08054 Payment center

Did you receive my question to you ?

bob collins | Oct 13, 2018
Pedro Pineda | Oct 13, 2018

The bank more shit

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Can I pay online?

Holly's Hobby | Oct 13, 2018
William Elton | Oct 13, 2018

Yes they your login

interest paid 2017 on mortgage

Arlene Gill | Oct 13, 2018
William Elton | Oct 13, 2018

Is sometimes tax deductible?

What is loan modification?

Celeste Tes Wilson | Oct 13, 2018
William Elton | Oct 13, 2018

A modification to your existing loan. Only certain circumstances apply.

Loan Modification Package

Pierre Lubin | Oct 13, 2018
William Elton | Oct 13, 2018

They offer it to those that qualify. Contact Servicing at the phone number on your statement.

May I find out what my home mortgage payoff amount would be at this website?

Judith Boltz | Oct 13, 2018
Joseph Abruzzese | Oct 13, 2018

They just changed their whole website so I'm not too sure about that question chances are not though that company stinks

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