Address: 3000 Leadenhall Rd, Mt Laurel Township, NJ 08054, USA
Phone: +18004498767
Sunday: Closed
Monday: 9AM–8PM
Tuesday: 9AM–8PM
Wednesday: 9AM–8PM
Thursday: 9AM–8PM
Friday: 9AM–8PM
Saturday: Closed
FCC Auto Group
The worst mortgage company ever. Customer service representative are from India and some of them can’t speak English properly.
Donna Colvin
Hate, hate, hate this company. Run, do not walk away!! Also, few speak English. Nothing but foreigners who just transfer you from one to another and no one can help. I would strongly suggest going elsewhere. Unfortunately, my mortgage company sold my mortgage to them so I'm stuck. Only way I can get rid of these leeches is to refinance at a higher rate. Do your research. Lots of 1 star ratings because you can't give a zero!!!
J Z
Worst Mortgage Company Ever! They lost my homeowners yearly renewal. When quested about it they tried to blame my insurance company for not sending. It was mailed on 8/16. Spoke to my insurance company and they do not have any calls from PHH. Insurance company faxed the paper work over and they conveniently did not receive that either. Now my insurance policy is past due! Mortgage company wants me to upload my policy documents to a third party website and it doesn't even work to upload.
Diane Adams
The outsourced customer service people don’t know what they are doing. One actually LIED to me and I have the document to prove it. And he was a manager.
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These 2 mortgage companies are the top 2 worst in the states. They meaning OWCEN has reached the 3 Credit Bureaus to say my account was CLOSED INSTEAD OF TRANSFERED THIS MADE MY CREDIT DROP BIG TIME EVERYBODY BETTER CHECK TOO!
My mortgage was sold from Ocwen and I’ve called for three days to make a payment and the hold times are in excess of 35 minutes. I’ve also tried to go on the website to make the payment and cannot do that either!!😡. Should I just drive to Mt Laurel? Is that the only way to pay; is to just walk in? This is ridiculous
Ive got news for you, everything you are experiencing is Ocwens fault. They bought PHH and then laid off 1400 of the 1800 people that worked there. Then moved all customer service from NJ to India.
Problem is that when Ocwen bought PHH in October of 2018, they moved all of PHHs customer service off shore. The name my still be PHH but Ocwen is calling the shots.
Hey there, I know there have been recent transfers as of today. The phones are busier than normal. We do have teams working until 5 PM ET and you can also view your information on mortgagequestions.com when your loan is fully boarded.
Yes. Call the number on your mortgage statement. There is a fee to pay by phone, though.
Same story. I just had a auction for Nov. 20th. They never got my may june or july so they fast track foreclosure. Help me for.the love of God.. WTF...
We have call centers located in Mt. Laurel, West Palm Beach, Mumbai, Manila, and St. Croix. You are dealing with actual Ocwen/PHH Representatives.
If been going through the same thing for over 15 years every time they say my payment wasn't made I check with my bank and they say the money came out already some one said contact your attorney general office I think I'm going to do that
Attorney general office in your area.
I was given notice of transfer from Ocwen to PHH explaining what they were doing. What they didn't explain is why. Ocwen used a foreign call center as PHH does now. With Ocwen your account could be set up to ring a stateside center first. This feature is not available with PHH.
Website is www.mortgagequestions.com. I haven't used the service yet as my mortgage lender was switched to PHH and will not be effective until July.
Their NJ offices are closed to public currently . Most of employees are currently working from home , including cutomer service
Are registered online to there website www.mortgagequestions.com Click On your dash board click Account Management click documents center
You must be on time to make payments online..
If the account has had insufficient funds, resulting in a returned payment your flag will remain on the account. You will only be able to submit payment with an agent or thru a 3rd party like Western Union or with secured funds via postal service for a period of time.
I suggest contacting their customer service as they will not see your comment.
What statement? Ocwen wanted to charge extra for an ACH payment (nobody charges for a debit on your bank account) unless you go paperless. I don't get statements in the mail. The format of the online statements is 8 1/2 by 14 so when you print out the statement on 8 1/2 by 11 (normal home printer size and not legal size) the bottom part of the page doesn't get printed.
The website is www.mortgagequestions com. You can make your mortgage payments there.
Yes. The Amortization just distributes your monies more to principle..
1Mortgage way Mount Laurel NJ 08054 Payment center
Yes they your login
Is sometimes tax deductible?
A modification to your existing loan. Only certain circumstances apply.
They offer it to those that qualify. Contact Servicing at the phone number on your statement.
They just changed their whole website so I'm not too sure about that question chances are not though that company stinks
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