My mortgage was sold from Ocwen and I’ve called for three days to make a payment and the hold times are in excess of 35 minutes. I’ve also tried to go on the website to make the payment and cannot do that either!!😡. Should I just drive to Mt Laurel? Is that the only way to pay; is to just walk in? This is ridiculous
Your loan is still owned by Ocwen. Ocwen recently bought PHH and is moving all of their loans onto PHHs service. Ocwen has also removed the US call center PHH had and has moved all inquiries by phone to an off shore call center. Unfortunately that is your only option.
Ocwen's decisions with clients are disrespectful, they are irresponsible, unprofessional and added they never answer calls and even less help. How unfortunate to end there!
phh must be the worse in the world. worse customer service, no access to my account online
Payments will be accepted on web site after or on June 7 per letter
Just go to Walmart and pay it
I am currently in mortgage modification and still do not have my final package. This has been going on since February
I had the same issue. They are terrible!
I had the same happen to me. Almost impossible to make a payment. I was on hold for more than an hour. Twice. I wish they would have kept Ocwens customer service Instead of PHH
Hello Marlene, The website to get service on your loan is www.mortgagequestions.com.
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