Baymont by Wyndham Dallas/ Love Field

Alli S

Absolutely disgusting. Everything’s was broken, pool was closed, gym was closed, no breakfast, and the ice maker was broken. There were red and some black stains on the side of the tub and light switches. The floors were dirty and looked like they hadn’t been vacuumed. Tried to get a refund but no luck. Tried to check in early since we arrived before schedule and we’re denied.

lynne offutt

I generally don't give bad reviews more often than not I keep my thoughts to myself because everyone has off days but as quickly as I checked in I checked out. This place reminded me of the movie Hostel or Taken. When I arrived the gentleman at the front desk had customers in the lobby who were livid for not being refunded their deposit. The gentleman told me a reason that seemed valid then demanded a $100 cash deposit from me which my reply was that's fine charge it to my card. At this time he said no it has to be cash. I asked that if I did pay cash would he ensure that it was documented on my receipt as refundable deposit. To this he pulled out a generic receipt book someone would use at a yard sale and states this is what they would use. I again refused and said to place it on my card. The manager eventually came out and told him to just charge my card. I did not notice until in my room there was no deposit taken out. After getting to my room the rug was not vacuumed and there was stuff all over it. The furniture in the room was damaged and scratched there were ants in the bathroom and more debris of some type on the chair and something all over the curtains. I decided to go downstairs to tell them this room was not acceptable when I got to the elevator that no longer worked. The general manager was very friendly and gave me a full refund but the whole situation was not what I would ever expect from a Wyndham from others I have stayed in in the past. If you are looking to book a hotel there are many others in the area I would suggest going elsewhere.

Verified Hotel Guest

Positive: Staff was friendly. Room was clean. Staff did their best to help, I appreciated that. Negative: We were expecting a hot breakfast. They only had granola bars, yoghurt, juice box, apples/oranges/bananas, coffee. We specifically chose this hotel so we did not need to spend time going out for breakfast.

Techs

Our room had a misaligned door. The light from the hallway was coming as well as noise. The fridge compressor was as loud as my dishwasher. Once engage, kept waking me up. I should've turned it off. Breakfast is basic. For what we paid, we did not get our money worth. The hotel name is attractive but in reality just 2 steps above a motel.