Sonesta Simply Suites Dallas Richardson

Fredy

Positive: Hotel is nice and confortable. Negative: Yes, the only thing is that if we paid with card in advance . why the hotel make you pay again the same amount that you already pay with card .. like a " deposit"!!!!! What happen if the people doesn't have the monney to pay again???? Is unacceptable

Brandi Dukes

I liked our room very much. All of the employees who work there were fantastic! Always pleasant and helpful! I will be back there soon!

Verified Hotel Guest

Positive: The hotel was very clean and the front desk staff when I checked in was very friendly and accommodating. I absolutely LOVED the bed¿ OMG!!! I slept for 12 hours. It¿s was a very good stay and I would definitely stay here again. Negative: The location was not the best due to construction in the area. Also there was no forks in the room.

Emaline Lynn

I would absolutely give this zero stars if I could. Toilet constantly running and eventually overflowing onto the bathroom floor. Musty smell from floor to ceiling, sticky floors and grimy surfaces throughout. I booked the hotel for two nights and couldn't even bare staying through my reservation. There is an infestation bed bugs and/or fleas Misleading reviews on a third party website are the reason took a chance on this place. I'd have to say the largest problem is the staff. The lady working the front desk was not only of the coldest woman in hospitality I've ever seen, automatically going into autopilot instisting we were lying about any and every problem. She even explained to us after coming into our room with a camera that she was trained to find them and left the original paperwork I signed when I first arrived and walked out of room like she had done this her entire career. SLEEP IN A WALMART PARKING LOT, A HOMELESS SHELTER.NOTHING IS WORSE THAN paying a company to infest your own house with bed bugs, feel so dirty you cant get clean, and being treated like a liar or/and some entitled guest that is looking for an easy way to get a free stay. I'm going to sleep in my car now and then call the general manager in the morning. At this point it looks like the hotel has got ripping people of down to a science and is used to keeping themselves out of legal trouble. Disgraceful to Dallas!!!!