Philadelphia Water Department

Category: Water utility company

Address: 1101 Market St, Philadelphia, PA 19107, USA

Phone: +12156856300

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Monique Pieyrzyk

Oct 6, 2022

The water department really needs to hire people!! Been trying to get in touch with someone for 3 days. Left messages waited for my place in line with phone and not one call back. Now on hold for 20 minutes. How are we supposed to pay bills if the customer service doesn’t do their job! I’m calling from work and can’t stay on hold for hours. Or 20 minutes

Carina Vargas

Sep 12, 2022

If I could give them 0 stars, I would. I would consider moving out of the city just so I do not have to deal with such rude, incompetent people again. I have not had a single issue resolved by the water dept.

Jackie Fuller

Aug 17, 2022

I contacted PWD twice. Scheduled an appointment both times at the time they gave me to upgrade the water meter. Whoever was assigned was technology-challenged as they did not call ahead. Both times I had to take time off from work. 1st time nobody showed up. Then second time somebody shows up unannounced at 7pm, hangs a sign pretending he/she showed up at 8:15am which he/she wrote on the "Sorry we missed you" card, when my appointment was between 2pm - 5pm. SMH Good work Philadelphia Waste-of-time Department. You guys deserve an award, a raise and the key to the city.

James Bolger

Aug 15, 2022

Sell the bloody thing!

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Questions & Answers

What is the most effective way of testing our water quality & remediating any apparent issues? We live in a condominium where the cold water runs hot is one reason to begin this process.

fred rothman | Oct 9, 2020
lyoshiya | Oct 9, 2020

If the issue is with your water temperature then it might not be the water quality itself, but rather how your plumbing (or building) is set up. There are a lot of things that could result in cold water getting hot, such as if the hot water pipes actually heat the cold water pipes from being near them and not being insulated well enough, or if the pressure in the hot water is so much greater that it seeps into the cold water pipe. My suggestion is to run the cold tap for a bit and seeing if that "clears" the pipe. This might be something you will have to consult a professional plumber about, or the building owner. If you're still wishing to test the water quality (as in the chemical levels in the water itself, such as calcium, of which most are safe) then look on the EPA website for a testing facility near you. You might or might not need to pay. Some communities have free testing Source: https://www.yellowpages.ca/tips/how-do-i-fix-hot-water-coming-out-of-the-cold-side-of-the-tap/

Why is the water cap at the curb painted blue?

Pattie Allston | Oct 10, 2019
Brendan Reilly | Oct 10, 2019

Most likely due to a PA-1 call utility mark out. They're not painted blue otherwise.

If I'm renting house can I put the water in my name

Jackie Pomroy | Oct 10, 2019
Peter Murzin | Oct 10, 2019

If you're in charge of paying utilities then you have to do that

If the landlord recieves the water bill for where you live how can you get a copy

Marquetta Stewart | Oct 10, 2018
Delilah G | Oct 9, 2020

You need the account number and your landlords last four social.

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